Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
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Kgomotso Valentine Makhalemele

Kgomotso Valentine Makhalemele

Real Estate Agent
Soweto

Summary

A passionate and client-focused real estate professional with 3 years of experience in property sales and customer service. Skilled at marketing properties, negotiating successful deals, and delivering exceptional client experiences aligned with Harcourts values of people first, doing the right thing, being courageous, and having fun and laughter.

Real estate professional with comprehensive understanding of property markets and client needs. Known for effectively navigating complex transactions and fostering strong client relationships. Committed to team collaboration and delivering results, adapting swiftly to evolving market conditions. Proficient in market analysis, property valuation, and negotiation.

Overview

18
18
years of professional experience
1
1
Language

Work History

Real Estate Agent

Harcourts Real Estate
Johannesburg
01.2022 - Current
  • Listed, marketed, and sold residential and commercial properties, achieving [75]% of sales targets.
  • Conducted valuations and market appraisals aligned with current market trends.
  • Ensured full compliance with FICA, FAIS, and PPRA requirements.
  • Negotiated successful offers and sales contracts to maximize client satisfaction.
  • Maintained excellent client relationships, leading to repeat business and referrals.
  • Sold R[5] million worth of property in [2 Years]
  • Received Rising Star of the Year 2022 Xtreme office, and Customer Xperience certificates
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

POS Consultant and Customer Service Representative

Cloudone.mobi
Pretoria
03.2018 - 09.2023
  • Execute on the TallOrder sales plan by targeting the correct customers Servicing those customers and strategically acquiring new customers.
  • Responsible for configuring the TallOrder solution and installing customer solutions.
  • Ensure the solution meets the specification and functions of the customer requirements Identify gaps and recommend system modifications to the CloudOne development team to optimally satisfy customer business requirements,this will be based on feedback from your customer base.
  • Setting up menu’s and product catalogues as intelligently as possible for new customers.
  • Deliver TallOrder product training for new customers as well as for new staff and existing Customers.
  • Regular communication and knowledge sharing with any other POS Consultants we employ.
  • Use the Company’s online CRM tool to capture the information relating to all customer interactions and requests.
  • Report back on weekly billing and sales pipeline.
  • Work with the admin team to ensure that all logistical operations run smoothly, including : ‑Credit Applications for new customers ‑All billing is done effectively and on time Timely ordering and delivery of purchases where required.
  • Work along with the rest of the team to help promote our brands and the rest of the product range when possible.
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and Interactive communication.
  • Educate customers on features and benefits of all the company offerings.
  • Product demonstrations.
  • Managing new site installations as installation officer when a site is allocated to the CSR.
  • Resolve billing discrepancies, service disruptions, and general service inquiries.
  • Escalate issues as necessary to the correct company department.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team targets and call handling quotas.
  • Handle customer complaints; provide appropriate solutions and alternatives within the time Limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

E-Sales Expert (SALES EXECUTIVE)

Peugeot Citroën South Africa (Pty) Ltd
Johannesburg
08.2017 - 02.2018
  • Converting E Sales leads into customers by understanding their needs and interests, and matching them to the most appropriate car.
  • Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
  • Taking customers on test drives and demonstrating vehicle features.
  • Building a rapport with potential customers to improve the possibility of a sale in the future.
  • Maintaining a customer database and communicating with them.
  • Assisting customers with completing the relevant paperwork required for a successful sale to be processed.
  • Working closely with Banks to qualify customer car finance.
  • Maintaining reporting structures and recording sales and inventory on Sales force CRM software.
  • Collaborating with team members to reach sales targets.
  • Assisting with the setup of showroom and promotional displays.
  • Working with all the PCSA dealerships in 9 provinces for car delivery to qualified customers.

Helpdesk Consultant (Technical Support) and Sims- Coordinator Specialist

Swiftnet (FastNet)
Pretoria
06.2007 - 09.2015
  • Giving technical assistance to client on how to use radio pad and GPRS modem devices /wireless devices
  • Reporting of base station AKA signal towers
  • Dealing with all banks, bank speed point, Pharmacies, ATM Solutions
  • Assisting clients and technicians with GPRS modems
  • Handling clients’ queries telephonically
  • Logging faults for clients
  • Resolving calls for clients
  • Following up on references
  • Updating job sheets and resolving faults logged from Database
  • Handling Corporate client Queries
  • Assisting client with SMS Queries
  • Swapping out r/pad on the database (pronto) for Configuration of routers for correct settings
  • Logging calls for routers in ticketing system (Boss)
  • After hours Standby support done Monthly to assist customers
  • Timelessly answering calls
  • Dealing with irate callers
  • Trouble shooting various issues relating to communication problems of Networks.
  • Testing and dispatching sim cards for company devices and to various banks for their mobile machines.
  • Manages SIM cards for the company.
  • Handles Technical and resolve customer queries and follow up on calls when necessary.
  • Undertakes cancellation queries for clients.
  • Ensures data integrity.
  • Participates in customer satisfaction survey.
  • Assisting corporate clients with installations.
  • Follow up on maintenance done by contractors.
  • Identify and escalate priority issues and complete call logs.
  • Assisting technicians telephonically with technical enquiries.
  • Updates new account numbers once received from finance.
  • Supports client and technician with technical problems.
  • Arranges and prepares SIM cards for Products, Nedbank, ABSA, FNB and African Resonance.
  • Orders SIM cards via procurement to relevant service providers.
  • Keeps track of all incoming and outgoing SIM cards through relevant systems.
  • Activates services on BOSS.
  • Investigates queries from clients on network problems to MTN & VODACOM.
  • Tests SIM connectivity on RADIUS.
  • Liaises with customer service.
  • Assist other departments in data integrity checks as and when required.
  • Ensures adherence to SLA’s.
  • Responsible for SIM lifestyle management and tracking.
  • Responsible for logging USD on CA Service Desk Manager blocking and unblocking Sims.
  • Responsible for Fraud report.
  • Responsible for daily reports and clearing the dashboard.
  • Compile variance reports with pivot tables to the company CFO in regards with sim card stock levels.
  • Team leader, overseeing 2 staff members in the Department in the absence of a manager.
  • Assist billing department to resolve clients having Erroneous accounts.
  • After hour Standby support done every third week to assist Clients.
  • Responsible for staff mobile and 3G Sims.
  • Liaise with service providers for devices quotes, ordering and delivery.

Education

National Senior Certificate -

Emshukantambo Secondary School
01.2004 - 12.2004

No Degree - Information Technology

UNISA
Pretoria, South Africa
04.2001 -

Advanced Project Management - undefined

SPINA Consultancy (BDCE (PTY) Ltd)

Advance Microsoft Excel -

Torque IT
Pretoria South Africa

Skills

  • Property Sales

  • Client Relationship Management

  • Comparative Market Analysis (CMA)

  • Prospecting and Lead Generation

  • Marketing (Digital & Traditional)

Negotiation

Lead follow up

Property assessments

Property tours and inspections

Social media marketing

Client needs assessment

Presenting

Contract negotiation

Personal Information

  • Date of Birth: 02/14/86
  • Gender: Female
  • Nationality: South African
  • Driving License: Code 8
  • Marital Status: Single
  • Place of Birth: Soweto

Interests

Wellness

Travelling

Timeline

Real Estate Agent

Harcourts Real Estate
01.2022 - Current

POS Consultant and Customer Service Representative

Cloudone.mobi
03.2018 - 09.2023

E-Sales Expert (SALES EXECUTIVE)

Peugeot Citroën South Africa (Pty) Ltd
08.2017 - 02.2018

Helpdesk Consultant (Technical Support) and Sims- Coordinator Specialist

Swiftnet (FastNet)
06.2007 - 09.2015

National Senior Certificate -

Emshukantambo Secondary School
01.2004 - 12.2004

No Degree - Information Technology

UNISA
04.2001 -

Advanced Project Management - undefined

SPINA Consultancy (BDCE (PTY) Ltd)

Advance Microsoft Excel -

Torque IT

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Kgomotso Valentine MakhalemeleReal Estate Agent