Kgomotso Penelope
Nthala
12 3rd Avenue, Alexandra
Summary
I am an unbiased individual who contains an analytic mindset, with topnotch oral and written communication skills, analytic problem-solving skills as well as active listening. I enhance customer experiences by giving service-oriented behaviours, understanding customers desires and also providing customised solutions to building loyalty. I am goal orientated with knowledge of the law ( hold a high certificate in law-Cum Laude), as well as outstanding people's skills as I am also a skilled validator and a customer service representative with a proven track record.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
CUSTOMER SERVICE CONSULTANT
Clientele Life
5 2018 - 01.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed a highly empathetic client relationship and earned reputation for exceeding service standard goals.
- Answered constant flow of customer calls with minimal waiting time. - Handled customer inquiries and suggestions courteously and professionally.
VALIDATOR
Italk Financial Services
09.2016 - 04.2018
- Documented entire validation process, noting changes and alterations completed.
- Explained highly complex information in terms easily understood by non-technical personnel.
- Met deadlines to satisfy client demands.
- Trained and assisted staff in validation techniques, methods, and testing processes.
- Explained highly complex information in terms easily understood by non-technical personnel.
Education
HIGH CERTIFICATE IN LAW -
University Of South Africa
01.2021 - 03.2022
NATIONAL SENIOR CERTIFICATE -
Waverley Girls High School
Skills
Personal Information
- Date of Birth: 09/05/97
- Nationality: South African
- Driving License: C1
References
- KHUTSOWINNIE RADINTHE, 011 320 3000/ 072 604 2165, CLIENTELE LIFE
- GOITSIMANG MOGWASA, 011 781 1196/ 061 049 7117, ITALK FINANCIAL SERVICES
Timeline
HIGH CERTIFICATE IN LAW -
University Of South Africa
01.2021 - 03.2022
VALIDATOR
Italk Financial Services
09.2016 - 04.2018
CUSTOMER SERVICE CONSULTANT
Clientele Life
5 2018 - 01.2022
NATIONAL SENIOR CERTIFICATE -
Waverley Girls High School
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