Kgomotso Motsoagae
Consultant
Johannesburg
Summary
Detailed Sales Consultant well-known for providing persuasive product demonstrations and convincing leads to make purchases. Reliable, quick-paced and team-orientated. Dedicated and driven to excel in sales-driven role. Outgoing individual with passion for people and high-quality products. Demonstrates polished presentation, active listening and rapport building skills. Proactive collaborator keen to join ambitious team.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Netstar
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by delivering timely and accurate information regarding products and services.
- Managed clients issues, providing solutions that aligned with company policies and customer needs.
- Acting Second-in-Command (2IC), deputising for the Supervisor when required.
- Responded to customer requests for products, services, and company information.
Sales Representative
Affinity Life Limited
06.2024 - 12.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales consultant
O'Keeffe & Swartz
11.2022 - 06.2024
- Assessed customer insurance needs through in-depth analysis and consultative sales approach.
- Processed client paperwork to calculate premiums and enrol in insurance plans.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Responded quickly to client requests with excellent systems knowledge.
- Provided relevant information along with attentive customer service to all customers.
- Identified and contacted potential clients by gathering sufficient information to offer appropriate solutions.
- Secured accurate records of interactions with customers with focus on confidentiality and attention to detail.
Bar Waitress
Disoufeng Pub and Restaurant
08.2018 - 08.2022
- Greeted new customers, answered initial questions and took drink orders.
- Handled customer complaints, provided solutions and managed resolution.
- Anticipated and addressed guests' service needs.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained brand image by keeping neat personal appearance.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Education
Diploma of Higher Education - Management
University of Johannesburg
Johannesburg01.2020
Certificate of Higher Education - Marketing and Sales
University of Johannesburg
Johannesburg01.2014
Skills
Computer literate
Solution-minded
Data gathering
Excellent communication
Sales and target-driven
Patient and calm
Professional phone manner
Multitasking
Sales techniques
Problem resolution
Call center experience
Complaint resolution
Customer satisfaction measurement
Timeline
Customer Service Representative
Netstar
03.2025 - Current
Sales Representative
Affinity Life Limited
06.2024 - 12.2024
Sales consultant
O'Keeffe & Swartz
11.2022 - 06.2024
Bar Waitress
Disoufeng Pub and Restaurant
08.2018 - 08.2022
Certificate of Higher Education - Marketing and Sales
University of Johannesburg
Diploma of Higher Education - Management
University of Johannesburg