Kgomotso Motlatle
Credit Controller
Benoni
Summary
Skilled Credit Controller prepared to leverage 10 years of experience in dynamic position with room for growth and advancement. Pragmatic and objective team player successful at establishing and directing effective credit policies to reduce debt and increase compliance.
Overview
17
17
years of professional experience
6
6
Languages
Work History
Credit Controller
RCL Foods
8 2020 - Current
- Credit Control Generate and dispatch invoices or PODs on time to enable payment
- Receive remittance advises from customers and allocate appropriately
- Process all discounts and rebates for the Retail Supervisor to release before close of month-end
- Clear all allocated cash in the Debtors Accounts Prepare stock tolerance journals accurately, matching all debits and credits on the ERP system
- Customer Administration Maintain compliance to credit limits for each customer and highlight possible non-conformance to the responsible supervisor before they exceed defined limits
- Report on all transactions on 60 days plus to the Retail Supervisor
- Where possible, liaise with customers to rectify account problems before 'stop supply' instructions are implemented
- Advise customers when the account has been blocked and ensure that all necessary internal departments are aware of the status of the customer/account
- Claim Processing Investigate pricing claims on ERP system, print invoices and review deals on the system
- Schedule the claim on ERP system for pricing where no valid deal exists and provide supporting documentation to the relevant team members for processing
- Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow
- Ensure stock claims are tracked on ERP system and that queries are finalized
- Manage invalid claims by providing the necessary proof or backup documents to the customer.
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Utilized excellent negotiation skills to minimize debtor days, improving overall financial efficiency.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Collaborated effectively with sales teams to ensure outstanding debts were paid within agreed timeframes.
Senior Credit Controller
Multicup Solutions (PTY) LTD - A Division of Libstar Operations
08.2018 - 07.2020
- Allocation of receipts and posting to customer accounts
- Ensure all receipts are posted within 24 hours
- Dealing with internal queries about payments and timeous customer payments
- Regularly contact customers to ensure debt is paid timeously
- Identify changes in payment patterns
- Ensuring all transactions are compliant with company policies
- Provide accurate advice on billing queries - Reconciliations
- Ensuring monthly deadline management reports are met
- Provide ad-hoc reporting to management
- Send out monthly statements
- Liaise daily with Tele sales/Sales department on cash sale.
- Updated customer accounts and processed payments.
- Reconciled complex accounts to prevent balance sheet discrepancies and check for fraud, rectifying general ledger.
- Reviewed new credit requests, verifying eligibility and capability to understand credit position of clients.
- Scrutinised debtor balances to avoid late payments and bad debt, attaining financial stability objectives.
Credit Controller
Tiger Brands
03.2015 - 07.2018
- Evaluate the credit status of clients to identify debtors and credit level
- Contact debtors through calls, emails or letters to notify them of outstanding invoice
- Maintain regular contact with clients to ensure proper management of debt
- Maintain proper records of client accounts and purchasing activities
- Conduct monthly reconciliation of debtor ledger accounts
- Ensure customers pay within their agreed payment terms
- Effectively dealing with customer account queries / complaints
- Ensuring monthly statements are prepared, printed, vetted and ready for posting
- Continuous review of all administrative procedures, paperwork.
- Negotiated re-payment plans by identifying cause of delinquent payments to assist recovery of debt, meeting realistic time frames.
- Implemented procedures and policies to facilitate timely payments, maintaining high level of customer retention.
- Prepared statements and reports for accountant to provide information of financial position and performance, maintaining healthy cash flow.
Credit Controller
South African Breweries
08.2013 - 03.2015
- Handled credit invoices and collected proper authorizations to proceed with transactions
- Collection of overdue/over trading accounts
- Blocked order report - releasing orders
- Liaising with customer account managers, and sales reps
- Allocation of receipts
- Log tickets on SAP to process queries.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Devised terms of credit for new clients to manage timely payments and avoid defaults.
Legal Insurance Consultant
Telesure Group Services
07.2011 - 01.2013
- Processed insurance claims and paperwork
- Prepared legal documents without error and in a timely manner
- Communicated with Insurance Companies and Auto Companies regarding the vehicle's condition and damages
- Ensuring accurate interpretation of merits to determine liability
- Negotiating on settlement with insurance companies
- Litigating matters where third-party insured
- Refunding clients excess when we have successfully recovered
- Dispute resolution.
- Drafted reports to elaborate outcomes of assessments recommended strategies for improvement.
- Assisted with quarterly risk management self-assessment process to identify potential problems and reduce adverse outcomes.
- Recommended insurance strategies to reduce or control risk, enhancing protection.
Customer Service Representative
Aegis BPO Holdings SA
07.2010 - 11.2010
- Accurately verified information and updated information databases as necessary
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns
- Booking engineers for installation and maintenance of faulty meters
- Sending out new gas or electric cards in case of damage or when lost
- Provided customers with quality assistance through phone calls, emails.
- Built rapport with customers through courteous and professional communications.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Processed and issued product orders and service upgrades for customers.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Monitored email to promptly collect and respond to complaints.
- Coordinated referrals and escalations to obtain specialized support.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Stayed current on policies, procedures and standards to offer optimal support.
Collections Specialist
Absa Bank
11.2007 - 07.2010
- Communicated with debtors in writing, in person, or by phone.
- Achieved debt collection targets in line with agreed deadlines.
- Analyzed financial risk of collection plans and determined optimum approach to recover funds.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Scheduled late payments based on debtors' financial situation and company policy.
- Investigated reports of late or unrecovered payments to identify circumstances and determine appropriate collection actions.
- Traced, located and contacted debtors tied to collection accounts.
- Enforced laws and policies regarding contractual obligations to pay debt.
- Drew up official agreements of payment satisfying both parties.
- Classified and calculated debt costs using company practices.
Education
Certificate End User Computing -
PC Training and Business College
Senior Certificate -
Rand Park High School
Skills
- Credit Limit Management
- Debt Management
- Risk Evaluations
- Debt Reconciliation
- Debtor Days Reduction
- Invoice Query Resolution
- Document Coordination
- Telephone Collections
- Trade Credit Insurance Claims
- Customer Account Reconciliation
- SAP
- Customer Service
- Microsoft Excel
- Query Resolution
- Cash Forecasting
- Credit Vetting
- Oracle
- Syspro
References
- Rashaad Klaasen, RCL Foods +27 87 703 2098
- Hilda Mokgoatjane, Multicup Solutions, 081 261 1803
- Teboho Mbatha, Tiger Brands, 072 894 0862
Hobbies
- Music
- Part Time DJ
- Travelling
- Sports
- Reading
Timeline
Senior Credit Controller
Multicup Solutions (PTY) LTD - A Division of Libstar Operations
08.2018 - 07.2020
Credit Controller
Tiger Brands
03.2015 - 07.2018
Credit Controller
South African Breweries
08.2013 - 03.2015
Legal Insurance Consultant
Telesure Group Services
07.2011 - 01.2013
Customer Service Representative
Aegis BPO Holdings SA
07.2010 - 11.2010
Collections Specialist
Absa Bank
11.2007 - 07.2010
Credit Controller
RCL Foods
8 2020 - Current
Certificate End User Computing -
PC Training and Business College
Senior Certificate -
Rand Park High School
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