Kgomotso Mokhoro

• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Processed orders and sent to kitchen employees for preparation.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Used cash registers and credit card machines to cash out customers.
• Checked guests' identification before serving alcoholic beverages.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Knowledge of cleaning chemicals and equipment, including proper usage and safety protocols.

• Emptying trash bins and disposing of waste in accordance with sanitation guidelines.

• Sanitizing and disinfecting surfaces, such as countertops, tables, and restroom fixtures, to maintain hygiene standards.

• Restocking cleaning supplies and notifying management of any inventory shortages.

• Reporting any maintenance issues or safety hazards to ensure a safe and clean environment for customers and staff.

• Following established cleaning procedures and schedules to maintain cleanliness and orderliness throughout the facility.

Supervising the setup and preparation of shisha equipment, ensuring it is clean, functional, and properly assembled.
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Managing inventory of shisha tobacco, charcoal, and other supplies, and placing orders as needed to maintain sufficient stock levels.
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Training and supervising shisha attendants or hookah servers to ensure they follow proper procedures for preparing and serving shisha to customers.
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Ensuring compliance with local regulations and health and safety standards regarding the use and service of shisha.
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Handling customer inquiries, complaints, and special requests related to shisha service, and resolving any issues promptly and professionally.
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Monitoring shisha service areas to maintain cleanliness and orderliness, and addressing any maintenance or cleanliness issues as they arise.
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Collaborating with other nightclub staff, such as bartenders and wait staff, to coordinate shisha service with other aspects of the venue's operations.
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Promoting shisha offerings and special promotions to attract customers and increase sales.
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Managing the financial aspects of shisha service, such as tracking sales, processing payments, and reconciling cash registers.

• Supervising the setup and preparation of shisha equipment, ensuring it is clean, functional, and properly assembled.

• Managing inventory of shisha tobacco, charcoal, and other supplies, and placing orders as needed to maintain sufficient stock levels.

• Training and supervising shisha attendants or hookah servers to ensure they follow proper procedures for preparing and serving shisha to customers.

• Ensuring compliance with local regulations and health and safety standards regarding the use and service of shisha.

• Handling customer inquiries, complaints, and special requests related to shisha service, and resolving any issues promptly and professionally.

• Monitoring shisha service areas to maintain cleanliness and orderliness, and addressing any maintenance or cleanliness issues as they arise.

• Collaborating with other nightclub staff, such as bartenders and wait staff, to coordinate shisha service with other aspects of the venue's operations.

• Promoting shisha offerings and special promotions to attract customers and increase sales.

• Managing the financial aspects of shisha service, such as tracking sales, processing payments, and reconciling cash registers.