Kgomotso Modise
Sales Consultant
Johannesburg
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Retail Sales Assistant
Pepcell
Johannesburg, GP
11.2017 - 12.2020
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Issued receipts and processed refunds, credits or exchanges.
- Coached team on effective upselling and cross-selling methods.
- Greeted customers and helped with product questions, selections and purchases.
- Daily administrative work.
- Managed over 50 customers per day.
Shift Supervisor
Burger King
Johannesburg, South Africa,gauteng
11.2015 - 01.2017
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Prepared, calibrated and monitored production levels to achieve targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Managed over 50 customers per day.
- Conducted routine inspections to check quality and compliance with established specifications.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Regulated pricing, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced company policies and regulations with employees.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Morning administrative work.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Crew Trainer
burger king
Johannesburg, GP
01.2014 - 01.2017
- Mentored junior employees to improve performance, food safety and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Education
Diploma - Office Assistant
Quest Computer Skills
Johannesburg,south Africa 02.2017 - 04.2017
High School Diploma -
Mhjoosub
Johannesburg,South Africa 01.2006 - 01.2011
Skills
Point of sale operation
undefinedCertification
Certified shift supervisor, [burger king] - [2014/2015]
Timeline
Retail Sales Assistant
Pepcell
11.2017 - 12.2020
Diploma - Office Assistant
Quest Computer Skills
02.2017 - 04.2017
Shift Supervisor
Burger King
11.2015 - 01.2017
Certified shift supervisor, [burger king] - [2014/2015]
11-2015
Crew Trainer
burger king
01.2014 - 01.2017
High School Diploma -
Mhjoosub
01.2006 - 01.2011
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