Kgomotso Masote
Specialist:Account Manager
Centurion
Summary
Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication, and problem-solving abilities developed over 6 months of related experience. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in English, SeTswana, Sepedi,Zulu.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Switchboard operator
Cell C
- Attend incoming calls, Relay incoming calls to the relevant employees, Assist customers with relevant CST information, Check for approvals or decline Status of applications for customers
Account Manager
BCX
10.2015 - Current
- Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets
- Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service
- Build and engage with relevant BU’s and partners (Cisco, HPE, Dell, Oracle etc.) with the goal to increase market share in OEM
- Drive culture of accountability, manage by objective and build a high performance team driven by customer satisfaction
- Analyze territory and manage Churn
- Develop, review, communicate and monitor effective client strategy as per the MSA methodology
- Design and execute on the account plan.
Regional Account Manager
Cell C
02.2013 - 10.2014
- Develop and execute a Regional strategy and business plan for sales growth and Revenue performance of the assigned Channels
- Ensure alignment and consistency with corporate strategy, regional objectives and products and services offerings
- Achieve sales revenue and acquisition targets on a consistent basis in line with defined budgets and achieve channel specific KPIs and performance targets
- Identify, develop and manage existing business opportunities and relationships in assigned market segment, while ensuring alignment with Regional strategy and growth objectives
- Monitor and ensure field marketing activities in assigned channels are within KPI’s
- Look for and action forward share opportunities, increasing visibility and equity of the Cell C brand, while improving relationships with all stakeholders leading to increased growth in the target markets
- Implement promotional plans in conjunction with assigned Channels and Field Marketing to maximise sales acquisition
- Manage a team of field workers
- Provide detailed post-mortem reporting to ensure continuous improvement.
Sales Support Coordinator
Cell C
09.2009 - 01.2013
- Administrative Duties, Customer Care, Document and Database Management, Problem Resolution & Escalation, Report Generation, Sales Support
Administrative Assistance
Cell C
03.2008 - 08.2009
- Administrative Duties, Sales Support, Problem Resolution, Customer Care, Document and Database Management, Report Generation, Perform any related duties as requested by Management.
Administrative Assistant
Cell C
12.2007 - 02.2008
- Receive Stork from the warehouse, Draft contracts liaising with relevant Sales Manager – For first time applicants, Call customers for collection, Issue stock to customers, Handover activation sheets to Contract Department, Data Capture, Receive & resolve customer’s queries, Check status on Clarify for approvals, declines, Log Trouble Tickets for changes when necessary, Ensure accurate capturing of all Corporate Companies SIMS, Keep various reports updated for tracking purposes and updates
Receptionist
Cell C
06.2006 - 11.2007
- Receive visitors & Customers courteously, Establish customer’s requirements, Provide customers with relevant CST information, Introduce & offer customers new business ventures, Attend incoming, internal & external calls, Relay calls to correct extensions, Email relevant information to employees, Order relevant forms for customers, Receive mail dropped at reception, Received stock ordered for customers, Courier parcels to other CST branches, Distribute documents & parcels to relevant employees, Arrange with personal assistants to fetch visitor, Arrange workshops for customers, Receive deposit slips from customers and forward to relevant department, Issue reference numbers to CST and Maintenance customers
In-store Promoter
Glomail Midrand
02.2006 - 05.2006
- Assist customers & offer more information of the products, Receive new stock, Assist in stock, Handling customer’s queries, Handling in-store promotion, Handle promotions and demonstrate the use of products
2nd in Charge & Cashier
Steers- Kolonnade
06.2003 - 11.2005
- Customer service, Cashier, Handling payments cash & credit cards, Handling refunds, Promotions, Problem solving
Skills
Excellent verbal communication skills
Quick-learning
Empathy and patience
Flexibility
Computer Skills
Client Service
Problem-Solving
Time Management
Decision-Making
Self Motivation
Systemsknowledgeexperience
- Clarify
- Oracle
- Beam Systems
- Citrix
- CMSS
- OMS Systems
- Sales Force
- SAP
Accomplishments
- Top Sales Performer 2020 (BCX Mid Market)
- Support Person of the Quarter (Cell C - Main Market) - Sept. 2008
Education
National Diploma, Business Management & Administration, Rosebank College, Advanced Project Management, Damelin, 2016, Customer Relationship Management, UNISA, 2018, P.H.L. Moraka High School, Accounting, Economics, Business Economics, Afrikaans 2nd language, English 2nd language, Setswana 1st language, 1999, MS Word 2003, MS Excel 2003, 2007, MS PowerPoint 2003 & 07 Presentation skills, Windows XP Professional, MS Outlook 2003, Bytes Technology Group
References
- Mr. Mkhonto Robert Sithole, Senior National Sales Manager (Cell C), Cell C (Main Market Dept), 084 777 5084
- Mr. Sean Van der Westhuizen, Executive Manager: Gauteng South (Cell C), Cell C Sales Dept., 084 777 6777
- Miss Zonke Nkabinde, Sales Manager: Gauteng (Telkom/BCX), 081 473 3304
Certification
Customer Relationship Management
Reading, Watching sport, Hiking, Listening to music
I quite enjoy hiking with my closest friends, Reading form part of my mental exercise and rejuvenation.
I enjoy watching live sport events, and listening to R&B and soul music is soul refreshing
Timeline
Customer Relationship Management
11-2018
Project Management
11-2016
Account Manager
BCX
10.2015 - Current
Regional Account Manager
Cell C
02.2013 - 10.2014
Sales Support Coordinator
Cell C
09.2009 - 01.2013
Administrative Assistance
Cell C
03.2008 - 08.2009
Administrative Assistant
Cell C
12.2007 - 02.2008
Receptionist
Cell C
06.2006 - 11.2007
In-store Promoter
Glomail Midrand
02.2006 - 05.2006
2nd in Charge & Cashier
Steers- Kolonnade
06.2003 - 11.2005
Switchboard operator
Cell C
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