Kgomotso Mallane
Finance Professional
Johannesburg
Summary
Well-qualified Banking/ Finance/ Investment Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Property Specialist
Skylight Properties
01.2022 - Current
- Enhanced client satisfaction by providing comprehensive market knowledge, enabling informed decisionmaking.
- Utilized advanced CRM tools for efficient contact management, scheduling appointments, tracking leads, and monitoring sales progress.
- Mentored junior team members to improve their skills in lead generation, negotiation tactics and customer relationship management.
- Conducted thorough comparative market analyses to help clients determine competitive listing prices or offers on prospective properties.
- Assisted clients in navigating complex paperwork associated with property transactions while ensuring compliance with regulatory requirements.
- Successfully negotiated favorable lease agreements with tenants, balancing their needs with property owner interests.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving property-related issues.
- Performed regular property inspections to maintain safety standards and identify potential issues before they escalated.
- Contributed significantly to the overall success of the property management team by continuously identifying opportunities for process improvement and implementing best practices.
Sales Manager
Flawless Cars SA
01.2020 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Customer service consultant
Absa bank
10.2016 - 12.2019
- Provided splendid customer service to customers in a friendly and courteous manner at all times
- Improved customers' banking experience with the bank by ensuring that the customers were attended to promptly and all their challenges were resolved without delay
- Ensured that I strictly complied with all of the bank's policies and procedures, code of conduct and regulatory guidelines in the process of discharging duties, i.e
- CASA, FICA, NCA
- Had sufficient knowledge about the banking products and services
- Informed and suggested new banking products to customers
- Made recommendations to customers about specific bank services and accounts that would best serve their financial needs and how they could apply to receive these services
- Provided information to customers on their account status and account balances as per request
- Reviewing and making changes to customer accounts such as FICA
- Suggested effective ways through which the bank could promote its products and services and increase customer satisfaction
- Provided assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
- Participated in marketing and awareness campaigns in the bank in creation of an enlarged customer base
- Established and promoted cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Responded to all inquiries accordingly
- Ensuring that customers' confidential information is properly protected and only used for official purposes
- Obtaining and correctly recording customer information meticulously
- Involved in performing some financial related and marketing transactions
- Channel complex customer complaints and challenges to the right quarters for effective resolution
- Continuously updated my skill by participating in professional trainings, went on courses as instructed by management and contributed acquired knowledge to the development of the bank
- Communication skills - applied excellent communication skills which are essential for responding to customer questions and function within a team-oriented, collaborative work environment
- Salesmanship - applied sales skills to promote various financial services and market-specific bank programs
- Identifying opportunities to up-sell other products and services
- Interpersonal skills - applied strong interpersonal skills to advise customers on various financial matters, made them feel at ease, and help them trust that their finances are in good hands
- Computer skills - the bank use software programs and digital file systems, I applied computer skills to carry out my duties
- Analytical thinking - applied strong analytical skills to assess the financial needs of individual customers and determine how to best serve those needs
Sales consultant
Truworths Ltd
01.2015 - 09.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responsibilities included sales, stock control, Admin, customer service, weekly staff schedule, and overall store supervision
- 2IC of the entire store branch
- Admin- printing, faxing, filing, archiving, and compiling month end reports
- Preparation of banking collections by the SBV cash solutions
- Accuracy in the handling of the cash register
- Update and capture staff leaves, cash discrepancies, and petty cash reconciliation
- Responsible for stationery orders and cleaning material
- Stock control, hanger counts, receiving of new stock and dispatching of customer orders
Education
Bcom - Banking and Investment Management
Milpark Education
Johannesburg, South Africa 04.2001 -
FAIS regulatory Exam for representatives RE5 - Finance And Insurance Advisory
Moonstone
Johannesburg, South Africa10-2017
NQF 5 National Certificate Office Administration - Bookkeeping, Cost and management accounting, Business and Office administration, Public relations, Office communication, Business law and Administrative practice
ICB - Intec College
Johannesburg, South Africa 04.2001 -
Skills
Financial analysis
Due diligence, Meticulous attention to detail, Analytical skills
Investment strategies, Real estate transactions, sales skills
Strategic planning, Prioritizing, Multitasking
Regulatory compliance, Problem solving
Banking transactions
Leadership skills, Inter/intra personal skills, Conflict resolution, Initiative
Personal Information
- ID Number: 9207050648080
- Health Status: Excellent
- Date of Birth: 07/05/92
- Gender: Female
- Nationality: South African
- Driving License: Code B(8), with own car
- Marital Status: Single
Criminaloffense
None
Timeline
Property Specialist
Skylight Properties
01.2022 - Current
Sales Manager
Flawless Cars SA
01.2020 - 12.2021
Customer service consultant
Absa bank
10.2016 - 12.2019
Sales consultant
Truworths Ltd
01.2015 - 09.2016
Bcom - Banking and Investment Management
Milpark Education
04.2001 -
NQF 5 National Certificate Office Administration - Bookkeeping, Cost and management accounting, Business and Office administration, Public relations, Office communication, Business law and Administrative practice
ICB - Intec College
04.2001 -
FAIS regulatory Exam for representatives RE5 - Finance And Insurance Advisory
Moonstone