Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kgomotso Makhene

Oporations Manager
Johannesburg

Summary

A dynamic Operations Manager with a proven track record at Tetelu Trading Enterprise, I excel in operations management and problem-solving, enhancing customer satisfaction and streamlining processes for increased efficiency. My leadership has directly contributed to significant business growth, leveraging skills in negotiation and team leadership to exceed performance goals.

Overview

20
20
years of professional experience

Work History

Operations Manager

Tetelu Trading Enterprise
11.2012 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Insurance Sales Executive

Jd Group Supply Chain Service
02.2010 - 10.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Exceeded sales targets through effective planning and goal setting.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Attended monthly sales meetings and quarterly sales trainings.

Administrative Manager

Auto-mate Service Centre
01.2008 - 12.2009
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Met department budgets by monitoring and reporting on office expenses.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Verified customer information for orderly, up-to-date online systems.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Implemented new filing system to streamline document retrieval, significantly reducing time spent on searching for files.
  • Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.

Front End Retail Cashier

TFG, The Foschini Group
02.2005 - 12.2007
  • Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
  • Reduced wait times for customers through effective use of POS system and multitasking abilities.
  • Complied with all company policies including proper handling of sensitive information like personal IDs for age-restricted items sale.
  • Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
  • Offered additional products or services based on customers' needs enhancing their overall experience.
  • Collaborated with fellow cashiers to maintain adequate change funds throughout the day, minimizing disruptions at the registers.
  • Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
  • Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
  • Displayed thorough knowledge of current promotions and discounts when interacting with customers which helped boost sales numbers.
  • Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.

Education

High School Diploma -

Ekurhuleni West TVER Collage
Alberton, South Africa
12-2005

Skills

    Operations management

    Problem-solving

    Customer service

    Performance monitoring

    Process improvement

    Staff management

    MS office

    Team leadership

    Data analysis

    Performance reporting

    Business development

    Business planning

    Planning and implementation

    Customer retention

    Inventory management

    Financial management

    Customer relationship management (CRM)

    Project management

    Supply chain logistics

    Document control

    Staff development

    Operations oversight

    Production

    Negotiation

    Project management abilities

Timeline

Operations Manager

Tetelu Trading Enterprise
11.2012 - Current

Insurance Sales Executive

Jd Group Supply Chain Service
02.2010 - 10.2012

Administrative Manager

Auto-mate Service Centre
01.2008 - 12.2009

Front End Retail Cashier

TFG, The Foschini Group
02.2005 - 12.2007

High School Diploma -

Ekurhuleni West TVER Collage

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Kgomotso MakheneOporations Manager