Proven achiever in customer satisfaction, I excelled at Momentum Metropolitan Health by leveraging problem-solving skills and exceptional verbal communication to enhance call center operations. Fluent in [LANGUAGE], I adeptly handled high-volume customer interactions, significantly improving service quality and efficiency. Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Hi, I’m
Kgomotso Choabi
call Centre
Soweto,GP
Summary
Overview
8
years of professional experience
Work History
Momentum Metropolitan Health
Call Center Agent
2016.10 - Current (7 years & 11 months)
Job overview
Attend Practice claims- according to ICD10
• Confirming membership benefits
• Escalations of queries – ex-gratia requesting payment funds
• Calculate short-payments
• Reprocessing claims
• Assisting with membership application
• Attend to call-back when busy
• Attendance to adherence
• Attending to YPENDS projects
• Answering all calls and escalating to team leader when needed.
• Sorting rejected accounts according to – PMB (Prescribed minimum benefits)
• Escalating account motivations to RADTH AND PATH departme
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Education
GENERAL SMUTS HIGH Vereeniging, South Africa
No Degree
2001.04
University Overview
Skills
Problem-solving skills
Timeline
Call Center Agent
Momentum Metropolitan Health
2016.10 - Current (7 years & 11 months)
GENERAL SMUTS HIGH
No Degree
2001.04
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