Kgomamotsha Cedrick Bapela
Network/NNOC Technical Officer
Olifantsfontein
Summary
I am Kgomamotsha Cedrick Bapela, also known as Mpho, an experienced technical officer at Openserve with 15+ years in telecommunications and network operations. I specialize in broadband access, network surveillance, and fault analysis, ensuring seamless connectivity. Holding a National Diploma in Electrical Engineering, a BTech in IT (Communications Network) and a CompTIA Security+ certification. I have developed technical expertise and problem-solving skills in fast-paced telecommunications environment, demonstrating adaptability and proactive approach to challenges. Skilled in network management and system troubleshooting, with focus on enhancing operational efficiency and security. Seeking to transition into new field, leveraging transferable skills to drive positive outcomes in dynamic work environment.
Overview
16
16
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification
Work History
Technical Officer
Openserve
11.2008 - Current
- Installation and Maintenance of transmission systems including SDH, 2Mbits, Optical Fibre, Microwave, and ISDN PRI
- Surveillance and analysis on multiservice systems such as Imax, WiMAX, Marconi DSLAM, Alcatel Lucent, Huawei MSAN, GPON, FTTH, VSAT systems and more
- Testing possible failures on ATM, Metro Ethernet systems, and Optical Fibre breaks on TXops
- Monitored, maintained , and improved network performance as per SLA standards
- Ability to diagnose and troubleshoot hardware and software issues effectively
- Collaborated with field technicians, customers and Tier 2 support to resolve complex failures and documented resolutions
- Investigated traffic congestions, repeat failures, and recommented solutions to ensure network availability
- Reduced network related issues by providing timely technical support and troubleshooting solutions.
- Aligned network solutions and deliverables with company strategic vision.
- Collaborated with cross-functional teams to develop strategies aligning with overall business objectives.
- Identified hardware and network system issues, performing troubleshooting techniques for remediation.
- Liaised with other cross functional sections to minimize network interruptions and possible downtimes.
- Conducted comprehensive network audits, identifying areas of improvement in the network and processes.
- Maintained a high level of customer satisfaction with prompt issue resolution and proactive system maintenance.
- Ensured compliance with Openserve safety standards and telecommunication regulations
- Mentored students staff members to improve their technical skills and enhance performance.
Education
BTECH - Information Technology (Communication Networks)
TSHWANE UNIVERSITY OF TECHNOLOGY
National Diploma - Electrical Engineering Light Current/Electronic Communications
TSHWANE UNIVERSITY OF TECHNOLOGY
Skills
Network Surveillance
Fault Analysis
Equipment Handling
Problem-Solving
Coaching
Team Coordination
Organizing and Coordinating
Report Writing
Telephone Etiquette
Computer Literacy
Network administration
Data analytics
Cybersecurity management
Strategic planning
Technical solution development
Technology integration
Performance improvement
Cost savings
System enhancement
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Active listening
Attention to detail
Quality assurance
Project management and planning
Analytical skills
Reliability
Continuous improvement
Leadership Competencies
Thought Leadership: Ability to develop strategies, provide insights, generate ideas and explore possibilities with a practical approach
Market Leadership: Expertise development, challenging ideas, managing tasks and understanding people
Business Leadership: Focused on goal achievement, task management and upholding standards
People Leadership: Decision-making, empowering others, challenging ideas and guiding teams
Certification
CompTIA Security+, 2024
Accomplishments
- Telkom service excellence award for contributing in 2009 FIFA events
- Telkom certificate of achievement for completing program in telecommunications: Transmission systems installation & maintenance
- Name of referee: Muzi Luthuli
- Position held: Service manager (Openserve)
- Conduct: 012 680 6901/ 065 822 2971
- Name of referee: Natasja Biermann
- Position held: Manager (Openserve)
- Conduct: 012 685 4653/ 081 571 5219
References
Timeline
Technical Officer
Openserve
11.2008 - Current
BTECH - Information Technology (Communication Networks)
TSHWANE UNIVERSITY OF TECHNOLOGY
National Diploma - Electrical Engineering Light Current/Electronic Communications
TSHWANE UNIVERSITY OF TECHNOLOGY