Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Kgomamotsha Cedrick Bapela

Kgomamotsha Cedrick Bapela

Network/NNOC Technical Officer
Olifantsfontein

Summary

I am Kgomamotsha Cedrick Bapela, also known as Mpho, an experienced technical officer at Openserve with 15+ years in telecommunications and network operations. I specialize in broadband access, network surveillance, and fault analysis, ensuring seamless connectivity. Holding a National Diploma in Electrical Engineering, a BTech in IT (Communications Network) and a CompTIA Security+ certification. I have developed technical expertise and problem-solving skills in fast-paced telecommunications environment, demonstrating adaptability and proactive approach to challenges. Skilled in network management and system troubleshooting, with focus on enhancing operational efficiency and security. Seeking to transition into new field, leveraging transferable skills to drive positive outcomes in dynamic work environment.

Overview

16
16
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification

Work History

Technical Officer

Openserve
11.2008 - Current
  • Installation and Maintenance of transmission systems including SDH, 2Mbits, Optical Fibre, Microwave, and ISDN PRI
  • Surveillance and analysis on multiservice systems such as Imax, WiMAX, Marconi DSLAM, Alcatel Lucent, Huawei MSAN, GPON, FTTH, VSAT systems and more
  • Testing possible failures on ATM, Metro Ethernet systems, and Optical Fibre breaks on TXops
  • Monitored, maintained , and improved network performance as per SLA standards
  • Ability to diagnose and troubleshoot hardware and software issues effectively
  • Collaborated with field technicians, customers and Tier 2 support to resolve complex failures and documented resolutions
  • Investigated traffic congestions, repeat failures, and recommented solutions to ensure network availability
  • Reduced network related issues by providing timely technical support and troubleshooting solutions.
  • Aligned network solutions and deliverables with company strategic vision.
  • Collaborated with cross-functional teams to develop strategies aligning with overall business objectives.
  • Identified hardware and network system issues, performing troubleshooting techniques for remediation.
  • Liaised with other cross functional sections to minimize network interruptions and possible downtimes.
  • Conducted comprehensive network audits, identifying areas of improvement in the network and processes.
  • Maintained a high level of customer satisfaction with prompt issue resolution and proactive system maintenance.
  • Ensured compliance with Openserve safety standards and telecommunication regulations
  • Mentored students staff members to improve their technical skills and enhance performance.

Education

BTECH - Information Technology (Communication Networks)

TSHWANE UNIVERSITY OF TECHNOLOGY

National Diploma - Electrical Engineering Light Current/Electronic Communications

TSHWANE UNIVERSITY OF TECHNOLOGY

Skills

Network Surveillance

Certification

CompTIA Security+, 2024

Accomplishments

  • Telkom service excellence award for contributing in 2009 FIFA events
  • Telkom certificate of achievement for completing program in telecommunications: Transmission systems installation & maintenance

    • References

  • Name of referee: Muzi Luthuli
  • Position held: Service manager (Openserve)
  • Conduct: 012 680 6901/ 065 822 2971

  • Name of referee: Natasja Biermann
  • Position held: Manager (Openserve)
  • Conduct: 012 685 4653/ 081 571 5219

Timeline

Technical Officer

Openserve
11.2008 - Current

BTECH - Information Technology (Communication Networks)

TSHWANE UNIVERSITY OF TECHNOLOGY

National Diploma - Electrical Engineering Light Current/Electronic Communications

TSHWANE UNIVERSITY OF TECHNOLOGY

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Kgomamotsha Cedrick BapelaNetwork/NNOC Technical Officer