Kgolofelo Nkwana
Project Manager
Kempton Park
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Head of Operations
Solvyng.io
03.2022 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Managed crisis situations effectively by developing response plans in advance.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Contract Project Manager
Eskom Holdings SOC
09.2012 - 02.2022
- Boosted client satisfaction with consistent high-quality deliverables, resulting from rigorous quality assurance processes and frequent feedback loops.
- Reduced project risks by conducting thorough risk assessments and developing comprehensive mitigation plans.
- Developed detailed project plans outlining objectives, timelines, budgets, risks, stakeholders'' involvement using robust PM software platforms like MS Project or Smartsheet.
- Mentored junior project managers, providing guidance and support to facilitate their professional growth within the organization.
- Cultivated strong relationships with clients through attentive service, anticipating needs in advance while addressing any concerns proactively.
- Facilitated cross-functional cooperation by establishing clear roles, responsibilities, and expectations for all team members across departments.
- Negotiated favorable contract terms with vendors to support project success while minimizing costs for the organization.
Stakeholder Mangement Project Manger
Eskom Holdings SOC
01.2016 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planning, Implementing and managing community projects.
- Liaising and collaborating with stakeholders on skills development, community development, security, enterprise development projects.
C&I Supervisor
Eskom Holdings SOC
12.2006 - 08.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Head of Technical Services
Eskom Distribution
01.2005 - 11.2006
- Implemented best practices in change management, reducing risk associated with system updates or modifications.
- Optimized help desk workflows to expedite issue resolution times without sacrificing quality of service provided to customers.
- Conducted regular performance evaluations of team members, identifying opportunities for professional development and reinforcing company values.
- Created robust documentation for internal procedures, fostering consistency across the department''s operations.
- Managed budgets and resources effectively, ensuring optimal allocation to support department goals and objectives.
- Improved overall technical services efficiency by implementing streamlined processes and innovative solutions.
- Oversaw DC and metering department, ensuring compliance with industry standards and protecting sensitive data from breaches.
Systems Technician
ABSA ALLPAY
01.2002 - 10.2003
- Submitted daily paperwork to record completed jobs and related information.
- Improved system efficiency by optimizing hardware and software configurations.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Hooked up systems to specified panel mountings of particular devices.
- Analyzed blueprints and drawings for job site planning.
- Explained to customers and demonstrated how specific system works.
- Conducted routine maintenance tasks to prolong the lifespan of hardware components and minimize repair costs.
- Acted as a reliable point of contact for all IT-related matters, effectively resolving technical issues to maintain overall system stability and functionality.
Education
Bachelor of Science - Management of Technology
University of Pretoria
Pretoria, South Africa04.2016
Bachelor of Technology - Management
Durban University of Technology
Durban, South Africa04.2012
No Degree - Project Management
Nelson Mandela Metropolitan University
Johannesburg 01.2011
No Degree - N6 - Electrical Engineering Light Current
Ekurhuleni West Campus
Kempton Park, South Africa01.2000
Skills
- Operational Excellence
- Business Analysis
- Organizational Development
- Safety Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Customer Relations
- Operations Management
- Customer Service
- Administrative Management
- Business Leadership
- Scheduling
- Contract Administration
- MS Office
- Maintenance and Repair
- Teambuilding
- Negotiations
Languages
English
Bilingual or Proficient (C2)
Timeline
Head of Operations
Solvyng.io
03.2022 - Current
Stakeholder Mangement Project Manger
Eskom Holdings SOC
01.2016 - 08.2018
Contract Project Manager
Eskom Holdings SOC
09.2012 - 02.2022
C&I Supervisor
Eskom Holdings SOC
12.2006 - 08.2012
Head of Technical Services
Eskom Distribution
01.2005 - 11.2006
Systems Technician
ABSA ALLPAY
01.2002 - 10.2003
Bachelor of Science - Management of Technology
University of Pretoria
Bachelor of Technology - Management
Durban University of Technology
No Degree - Project Management
Nelson Mandela Metropolitan University
No Degree - N6 - Electrical Engineering Light Current
Ekurhuleni West Campus
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