KGAUGELO MERRIAM SEDIBANE

Maintained accurate records of employee attendance, leaves of absence, and vacation time for payroll purposes.

• Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
• Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
• Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
• Facilitated open lines of communication between staff members and HR department, addressing inquiries promptly and professionally.
• Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
• Set up and updated Excel spreadsheets to track financial data.
• Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
• Handled day-to-day accounting processes to drive financial accuracy.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Reduced discrepancies in financial reports by conducting thorough account reconciliations and adjustments.
• Handled incoming phone calls and answered questions from callers.
• Established and maintained standard office procedures to achieve demanding targets.
• Maintained accurate records of employee attendance, leaves of absence, and vacation time for payroll purposes
• Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements
• Facilitated open lines of communication between staff members and HR department, addressing inquiries promptly and professionally

• Optimized branch performance by analyzing key metrics and implementing targeted action plans.
• Assisted customers with account opening procedures as well as ongoing maintenance requests such as address changes or periodic account reconciliations.
• Mentored junior bankers, fostering professional growth and development through coaching sessions.
• Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
• Increased company revenue by selling various investment products