Kgaugelo Davies Manotwane
Randburg,Gauteng
Summary
Accomplished IT professional with extensive expertise in desktop operating systems, LAN and WAN networks, and enterprise system administration. Demonstrates a strong service-oriented mindset with proven skills in troubleshooting, remote desktop assistance, and IT support. Proficient in Microsoft Office Suite, Microsoft 365 administration, and Active Directory management. Adept at managing IT service ticketing systems and ensuring SLA adherence through effective incident management. Committed to delivering exceptional customer-focused solutions while maintaining patience and composure under pressure. Career goals include advancing cloud computing capabilities and enhancing virtualisation technology proficiency.
Experienced IT professional focused on delivering top-notch helpdesk support and troubleshooting. Capable of resolving technical issues swiftly and enhancing user satisfaction through clear communication and technical expertise. Skilled in managing multiple tasks while maintaining high service standards.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Helpdesk analyst
EOH- SAB(AB-InBev)
Sandton, Gauteng
2024.05 - Current
- Assisted in software installations to ensure optimal performance.
- Liaised with third-party vendors for hardware repairs – ensured minimum equipment downtime.
- Collaborated with IT team for successful system upgrades.
- Completed regular maintenance tasks, maintaining optimal system performance.
System Support L2
MASSMART HEAD OFFICE
Sunninghill, Gauteng
2023.11 - 2023.11
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer service representative
ALTRON BYTES MANAGED SOLUTIONS
Johannesburg, Gauteng
2018.07 - 2023.10
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Operations coordinator
SKAPIE GROUP (PTY) LTD
Centurion, Gauteng
2017.07 - 2018.07
- Liaised with external vendors to procure necessary supplies.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Oversaw inventory management, reducing discrepancies and wastage.
Warehouse assistant
New United Pharmaceutical Distributers
Roodepoort, Gauteng
2012.02 - 2015.03
- Improved warehouse efficiency by maintaining clean and organized work areas.
- Picked, packed and dispatched consignments for timely deliveries.
- Managed documentation for smooth record keeping.
- Contributed to achieving targets through consistent hard work.
Education
Certificate of Higher Education - Matric
ST Mark's College
Jane Furse, Limpopo 2008.01 - 2008.12
Diploma of Higher Education - Computer Engineering
CTI
Pretoria, Gauteng 2009.01 - 2009.12
Diploma of Higher Education - Computer Engineering
Pinnacle Business College
Johannesburg, Gauteng 2010.02 - 2011.12
Skills
- Desktop operating systems
- Business understanding
- LAN and WAN networks
- Virtualization technology
- Patience and composure
- Helpdesk processes
- Enterprise system administration
- Cloud computing familiarity
- Troubleshooting expertise
- Software installation and configuration
- Remote desktop assistance
- IT support experience
- Service-Oriented mindset
- Microsoft office suite proficiency
- Email client administration
- ITSM tools familiarity
- ITIL knowledge
- SLA adherence
- Incident Management
- Customer focused
- End-user training
- Hardware Maintenance
- Application installation
- Software update installation
- Software fault diagnosing
- Microsoft Azure
- IT service ticketing systems
- Communication proficiency
- Microsoft 365 administration
- Active Directory
- Anti-virus software installation
Languages
English
Advanced (C1)
Sepedi
Proficient (C2)
Affiliations
- Camping and fishing
- Socializing with Tech people outdoor
Kgaugelo Davies Manotwane
I regard myself as:
• Hard working physically fit, self-motivated, and enthusiastic.
• Able to work under pressure and adapt quickly to changes.
• I believe I am an imaginary thinker able to work individually and in a team.
• I have no anger or mood issues I love laughing a lot.
Certification
2 Year Diploma in Computer Engineering
References
References available upon request.
Timeline
Helpdesk analyst
EOH- SAB(AB-InBev)
2024.05 - Current
System Support L2
MASSMART HEAD OFFICE
2023.11 - 2023.11
Customer service representative
ALTRON BYTES MANAGED SOLUTIONS
2018.07 - 2023.10
Operations coordinator
SKAPIE GROUP (PTY) LTD
2017.07 - 2018.07
Warehouse assistant
New United Pharmaceutical Distributers
2012.02 - 2015.03
Diploma of Higher Education - Computer Engineering
Pinnacle Business College
2010.02 - 2011.12
Diploma of Higher Education - Computer Engineering
CTI
2009.01 - 2009.12
Certificate of Higher Education - Matric
ST Mark's College
2008.01 - 2008.12