Kgaugelo Nukeri
Still Studying
Johannesburg,GP
Summary
Driven Service Desk Agent with a proven track record at NTT Data, adept in ticketing system proficiency and showcasing exceptional empathy and patience. Excelled in enhancing customer satisfaction through efficient communication and problem resolution, significantly contributing to team and customer service excellence.
Overview
6
6
years of professional experience
Work History
Service Desk Agent
NTT Data
02.2022 - Current
- Ensuring user queries or issues are captured, validated, and triaged for further processing.
- Answer and process incoming phone calls and email in a timely and courteous manner.
- escalating issues as needed and maintaining communication with the customer and technical team through resolution.
Service Desk Agent
Merchants
11.2018 - 08.2020
- Answer and process incoming phone calls and email in a timely manner.
- Escalating issues as needed and maintaining communication with the customer and Technical teams through resolution.
Education
Diploma in Information Technology - Information Technology
Richfield Institution
Johannesburg, South Africa 04.2001 -
High School Diploma -
Senwabakgololo High
Tzaneen, South Africa 04.2001 -
Skills
Empathy and patience
Team building skills
Ticketing system proficiency
Customer Service
Computer Skills
Excellent and efficient communication skills
Timeline
Service Desk Agent
NTT Data
02.2022 - Current
Service Desk Agent
Merchants
11.2018 - 08.2020
Diploma in Information Technology - Information Technology
Richfield Institution
04.2001 -
High School Diploma -
Senwabakgololo High
04.2001 -
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