Kgarebe Faith Mokwena
Pretoria
Summary
Faith Mokwena is a very dedicated young lady who has good networking skills and who is customer focused. She is a team player with strong admin skills including attention to detail and has experience with Microsoft office.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
ICT Practioner
Vukani Technologies (Pty)Ltd
4 2022 - 4 2024
- Develop, maintain and create Information Technology Communication (ICT) and Operational systems
- Provide Cloud Network support and administration
- Local Area Network (LAN) Support
- LAN monitoring & desktop support development
- Manage the data centre and server virtualization for Vukani
- Special projects management and ad-hoc duties as required
- Support the roll-out of new applications
- Install and configure computer hardware operating system and applications
- Test and evaluate new ICT and related technology
- Respond within agreed time limits to call-outs
- Set up new users’ accounts and profiles and deal with passwords/security matters
- Conduct safety checks on ICT equipment
- Liaise with the stakeholders on the ICT audit reports, risk management and resolutions thereof
- Provide administration and technical support to align with Vukani Structure.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment
- Coordinated with external vendors to procure hardware/software solutions that met organizational needs while adhering to budgetary constraints
- Created and executed marketing and strategic territory plans by employing excellent organization and follow-through skills
- Contributed to the successful completion of IT projects by providing technical expertise and support throughout all stages of development
- Monitored systems in operation and quickly troubleshot errors
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Responded to customer inquiries and provided technical assistance over phone and in person
IT Technician and sales (Promotion)
Vukani Technologies (Pty)Ltd
01.2020 - 01.2022
- Install and configure computer hardware operating system and application
- Test and evaluate new ICT and related technology
- Respond within agreed time limits to call-outs
- Set up new users’ accounts and profiles and deal with passwords/security matters
- Conduct safety checks on ICT equipment
- Do weekly backups
- Assist in proposal for sales and advising solutions for clients.
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
Internal Sales and Technical Supervisor (Promotion)
Vukani Technologies (Pty)Ltd
01.2018 - 01.2020
- Procure IT Equipment for the Company
- Assist in proposal for sales and advising on solutions for clients
- Install and configure computer hardware operating system and application
- Test and evaluate new ICT and related technology
- Respond within agreed time limits to call-outs
- Set up new users’ accounts and profiles and deal with passwords/security matters
- Conduct safety checks on ICT equipment
- Do weekly backups.
- Managed efficient teams of up to 20 employees
Internal Account Manager
Vukani Technologies (Pty)Ltd
8 2014
- Telemarketing
- Creating quotations for the Government on IT products (Hardware, Software & Consumables)
- Strong knowledge on IT Hardware and Consumables
- Making weekly follow ups with clients
- Creating and maintaining a stronger relationship with clients
- Always aiming on reaching my and the team’s weekly target
- Checking up on backorders everyday
- Filling in SBD forms and Tender documents
- Accepting Official orders and ordering from Suppliers
- Negotiating better prices with Suppliers
- Achievements: Winning 4 Tenders and getting promoted
- Obtaining sales certificates.
Sales assistant to the Managing Director
CompuAfrika(Pty)Ltd
06.2013 - 07.2014
- Creating quotations for government and private sectors on all IT equipment
- Liaising with clients on a daily basic via Email and telephone
- Creating sales order, purchase orders and invoices using Pastel
- Filing all supplier Invoices and Sales orders
- Calling suppliers for pricing
- Building Personal Computers.
Trainee Technician/ Sales executive
PC Palace cc
08.2012 - 06.2013
- Building Personal Computers and Game PC’s, Setup PC for users
- Crimping Network Cables, Installing software and Hardware components
- Upgrading Laptops Peripherals
- Troubleshooting any reported problems
- Creating quotations for clients
- Calling suppliers for Pricing
- Using Pastel for creating Sales Orders, Purchase Orders and Invoices.
Education
Cultura High School
Bronkhorspruit 01.2001 - 04.2005
Skills
Ability to prepare and deliver professional presentations
Ability to maintain confidentiality and exercise extreme discretion
Honesty and integrity
Proficient in project management skills
Ability to management time and adhere to timeframes
Ability to plan, coordinate and organise
Analytical problem-solving skills
Ability to write reports, minutes, resolutions and the execution thereof
Ability to work as a member of a team
Ability to communicate at all levels
Willingness to work extended hours, when necessary
Strong negotiations skills
Innovation in service delivery
Communication Skills
Customer orientated and focused on registrants and stakeholders Willingness to work extended hours, when necessary
Willingness to work extended hours, when necessary
Knowledge of applicable legislation and policies that guide information and communication technology (ICT) services in South Africa
Help Desk Operations
Technical Support
Application installations
Tertiaryqualification
- Central Johannesburg College, Cisco: IT Essentials: PC Hardware and Software, Perform a step-by-step assembly of a Desktop computer, Install and navigate an operation system, Configure computers to attach to an existing Network, 04/01/07
- JEPPE College of commerce and computer Studies, Advance Diploma (PC Engineering), A+ Core Practical and theory, A+ Operating system Practical and theory, Business Communication, Electronics, Intro to PC, Ms Word, I.NET, Linux system, Technical support, Project Management, Research Project, Security +, Window Server 2003, Self Management, Ms Excel And N+ Networking., 2009
- Careers IT in association with HP, NQFL 4 Technical Support Certificate, Communication Skills, Customer Services, Time Management, Team Building, 08/01/12
- Dynamix Learning Solution, NQFL 5 System Support Certificate, A+, N+, Network Infrastructure Configuration, Active Directory Configurations 2008, Server Administrator 2008 R2, 08/01/12-07/01/13
Otherqualifications
- A+ CompTIA Certificate
- Network Infrastructure Configuration Server 2008 R2 (70-642)
- Active Directory Microsoft Certificate Server 2008 R2 (70-640)
- MCTS
- Planning and Configuring Windows Server 2008 R2 (70-646)
- MCSA
Health
Excellent
Homeaddress
Unit 73 Chateaux de Grace, Val de Grace, Pretoria, 0181
Cellnumber
060 529 5522
Personal Information
- ID Number: 880401 0452 081
- Date of Birth: 04/01/88
- Gender: Female
- Nationality: South African
- Marital Status: Single
Emailaddresses
kfmokwena@gmail.com
Driverslicence
Code 8
References
- Bongani Nkabinde, Vukani Technologies, Manager, 084 608 3050
- Phielie Mokwena, CompuAfrika, Managing Director, 012 644 6565
- Dora Motheogane, PC Palace, Sales (Account Manager)/Mentor, 012 644 6500 / 0731245032
- Ronald Lehaiwa, Careers IT/ HP, IT Technical Trainer, 011 805 4819/ 084 840 1419
Timeline
IT Technician and sales (Promotion)
Vukani Technologies (Pty)Ltd
01.2020 - 01.2022
Internal Sales and Technical Supervisor (Promotion)
Vukani Technologies (Pty)Ltd
01.2018 - 01.2020
Sales assistant to the Managing Director
CompuAfrika(Pty)Ltd
06.2013 - 07.2014
Trainee Technician/ Sales executive
PC Palace cc
08.2012 - 06.2013
Cultura High School
01.2001 - 04.2005
ICT Practioner
Vukani Technologies (Pty)Ltd
4 2022 - 4 2024
Internal Account Manager
Vukani Technologies (Pty)Ltd
8 2014
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