Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kgaogelo Nicholene Raphadi

Management Assistant
Pretoria
Kgaogelo Nicholene Raphadi

Summary

A dynamic Administrative Assistant with strong focus on customer

experience, adept at managing administrative tasks and efficiently

addressing customer queries and complaints from service providers.

Proficient in in detail managing data inventory and maintaining

impeccably accurate records, ensuring operational efficiency and

regulatory compliance. Demonstrates a proactive approach in

supporting sales teams with innovative strategies to meet sales

targets, contributing significantly to organizational growth and

success. With a proven track record of thriving in fast-paced

environments, dedicated to delivering exceptional results while

fostering a collaborative team spirit and touchable spirit.

Unwavering reliability, punctuality, and customer-centric ethos make

me an invaluable asset poised to drive excellence aligned with the company's strategic objectives.

Overview

5
years of professional experience
3
Languages

Work History

Boxer

Administration Clerk
01.2022 - 02.2024

Job overview

•Interacted with customers by phone, email, or in-person to provide information.

• Established and maintained standard office procedures to achieve demanding targets.

• Produced high-quality communications for internal and external use.

• Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.

MacDonald’s

Crew Trainer
02.2020 - 01.2022

Job overview

  • Mentored junior employees to improve performance, food safety, and customer service.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Set positive example for team members by providing high-quality, efficient service.

Industrial Shisanyama

Waiter's Assistant
11.2018 - 12.2019

Job overview

•Bussed and reset tables to keep dining room and work areas clean.

•Maintained customer satisfaction with timely

table check-ins to assess food and beverage

needs.

•Greeted new customers, discussed specials, and took drink orders.

•Collaborated with kitchen staff to correctly

update customers on unavailable dishes and wait times.

Education

University of South Africa
Pretoria

Human Resource Management from Commerce

University Overview

Edusa College
Pretoria

N4 - N6 Management Assistant from Business Management
12.2023

University Overview

Rosebank IIE College
Polokwane

Higher Certificate In Human Resource Management from Commerce
12.2019

University Overview

Skills

Document control

Timeline

Administration Clerk
Boxer
01.2022 - 02.2024
Crew Trainer
MacDonald’s
02.2020 - 01.2022
Waiter's Assistant
Industrial Shisanyama
11.2018 - 12.2019
University of South Africa
Human Resource Management from Commerce
Edusa College
N4 - N6 Management Assistant from Business Management
Rosebank IIE College
Higher Certificate In Human Resource Management from Commerce
Kgaogelo Nicholene RaphadiManagement Assistant