KGAOGELO GLEN MOGANE
Support And Implementation
Nelspruit
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Support and Implementation Specialist
Matateni Projects
Nelspruit
02.2020 - Current
- Configure and test new software and hardware.
- Create user accounts and assign permissions.
- Test new software and hardware prior to deployment.
- Generate reports to track performance system usage and analyze trends.
- Diagnose and troubleshoot hardware, software and network issues.
- Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Identify discrepancies to devise and initiate cost-effective solutions.
- Respond to customer inquiries and provide technical assistance over phone, FreshDesk and in person.
- Explain complex, technology-related issues in basic, understandable terms to clients.
Education
Diploma - Information Communication Technology
University of Mpumalanga
01.2017 - 12.2019
Skills
Cundefined
Certification
Certified [Artificial Intelligence Analyst], [IBM] - [2019]
Timeline
Support and Implementation Specialist
Matateni Projects
02.2020 - Current
Certified [Artificial Intelligence Analyst], [IBM] - [2019]
10-2019
Diploma - Information Communication Technology
University of Mpumalanga
01.2017 - 12.2019
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