Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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KGAOGELO CELIA RAHOPHALA

Business Operations Officer
Pretoria

Summary

Versatile Business Operations Officer with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Business Operations Officer

Small Enterprise Development Financial Agency
12.2021 - Current
  • Disbursements (1st and Subsequent on respective sefa Programs i.e., TREP/Business Recovery Program and Retail Deals under R1M/Subsequent on respective sefa programs i.e., SEMPS, RETAIL and YOUTH FUND.
  • General Assistance to the OpsHub Retail Team with Disbursements
  • Conduct Training of new employed Learners / Interns
  • Assistance to Regions or Projects requested from Business Operations Manager
  • Conducting of Bank, CIPC, VAT and SARS Verifications
  • Enhanced company profitability by identifying cost-saving opportunities and reducing overhead expenses.
  • Conducted comprehensive market research to gain insights into industry trends, informing business strategy adjustments and decision-making processes.

Store Manager

Picardirebel
02.2019 - 11.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Addressed customer complaints promptly and professionally.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Project Coordinator

Lerumo La Sechaba
01.2016 - 01.2019
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.

Education

Bachelor of Business Administration Honours - Business Administration And Management

Mancosa
Centurion, South Africa
04.2001 -

Advance Diploma in Business Management - Business Management

Mancosa
Centurion
04.2001 -

Diploma in Public Management - Humanities

Tshwane University of Technology
Polokwane, South Africa
04.2001 -

Skills

  • Good communication
  • Computer literacy
  • Project coordination
  • Corporate communications
  • Data analytics
  • Sales operations
  • Operational excellence
  • Problem-solving
  • Time management

Personal Information

  • ID Number: 920416 0576 087
  • Gender: Female
  • Nationality: South African

References

  • Charity Msimango (Manager) 082 453 1209
  • Theuns Bam (Training Officer) 071 677 8466
  • Maite Nkosi (Project Manager) 064 981 4690

Timeline

Business Operations Officer

Small Enterprise Development Financial Agency
12.2021 - Current

Store Manager

Picardirebel
02.2019 - 11.2021

Project Coordinator

Lerumo La Sechaba
01.2016 - 01.2019

Bachelor of Business Administration Honours - Business Administration And Management

Mancosa
04.2001 -

Advance Diploma in Business Management - Business Management

Mancosa
04.2001 -

Diploma in Public Management - Humanities

Tshwane University of Technology
04.2001 -
KGAOGELO CELIA RAHOPHALABusiness Operations Officer