Summary
Work History
Education
Skills
Websites
Accomplishments
Training
HR Information Systems
Timeline
Generic

Kganya Mphago

Head Of Human Resources
Pretoria

Summary

Results-driven Head of HR offering 13+ years in achieving positive human resources results for Multi-National companies. Vast experience in multiple HR disciplines such as HR Operations, Compensation & Benefits Administration, Employee & Union Relations, Talent Acquisition and People Development. Detail-oriented, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Drive HR Strategies through Policies, Processes, Programs, to increase employee effectiveness. Solid background of improving collaboration and consensus across the company environments.

Work History

Head of Human Resources

Deposita International- G4S
04.2023 - Current
  • Contribute to business priorities by defining an appropriate HR strategy, and partnering with leaders to identify, prioritize and build organizational capabilities, behaviors, structures, and processes
  • Support change management, as it relates to structures, teams, and people processes through professional project management
  • Design holistic processes & components for organization & people development strategy to ensure high-performing organization & employees.
  • Fostered positive work environment through comprehensive employee relations program.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.

Regional HR Operations & Projects

G4S Africa
11.2019 - 03.2023
  • Executes planned change management activities to support organizational or operational changes and/or Projects
  • Accountable to deliver seamless, efficient transactional HR services to build, enable and deliver on the employee value proposition
  • Oversee the end-to-end recruitment & on-boarding lifecycle and process delivery for Executive Directors.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Trained leadership personnel and employees on new business processes using in-person and online education.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Managed practical action plans to respond to audit discoveries and compliance violations.

Head of Human Resources

G4S Secure Solutions South Africa
09.2018 - 10.2019
  • Formulate, implement and maintain Human Resource Strategy for the South African Business
  • Talent Acquisition: Broaden the talent base with effective initiatives to attract, recruit, develop, deploy, reward and retain talented employees
  • Implement Organization Effectiveness to drive cultural and behavioral shifts in the business
  • Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Ensure employee experience and engagement is maximized through key levers such as the engagement agenda, reward strategy
  • Design, implement and monitor training and Development initiatives
  • Drive the Employment Equity/UIF/Workman’s Compensation to ensure compliance
  • Ensure HR service delivery within the business including embedding HR operating model, core HR processes and measurement and compliance of the function
  • Facilitation of compensation, benefits, employment and employee relations programs
  • Provide ongoing support and consultation to management on Labour Relations matter
  • Manage day to day Unions Issues and represent business at CCMA.
  • Developed succession plans and promotion paths for staff.

Regional HR Operations Manager

G4S Africa
06.2018 - 08.2018

Senior HR Manager

Colgate-Palmolive East West Africa
05.2017 - 06.2018
  • Partnership to both East and West Africa Businesses
  • Handling monthly payrolls for South Africa and West Africa
  • Manage the Talent Acquisition across the business
  • Manage performance of staff by implementing processes and provide guidance to the leadership
  • Design, implement and monitor training and Development initiatives
  • Drive the Employment Equity/UIF/Workman’s Compensation process & reporting, also ensuring compliance to all relevant government legislations
  • Manage HR Reporting in relations to Headcount, turnover and workplace movements etc
  • Assist managers regarding employee relations and advise on decisions required across the HR value chain by interpreting HR policies and advise on appropriate actions
  • Provide Comp & Benefits insights to Leadership in line with the Company Strategy
  • Partner with the Learning and Development Leader, deliver training and develop capabilities
  • Review and improve HR processes and policies in support of organizational goals
  • Facilitate and monitor all operational activities to ensure compliance with health and safety regulations
  • Preparations for onsite customer audits are managed and all necessary supporting documents and procedures made available
  • Address any findings and report back on findings and recommendations.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.

HR Generalist/ HR Business Partner

Colgate-Palmolive NAME & French Overseas Territory
11.2014 - 05.2017
  • Counsel and provide assistance to employees & Managers on employee relations issues and/or complaints
  • Advise, implement and monitor HR processes and practices
  • Partner with Line Managers and Function Directors to identify and strengthen employee capabilities
  • Partner and liaise with FMCG companies and advise HR Director of new trends and practices
  • Support in the Change Management process for restructuring
  • Drive communications and coordination of meetings regarding restructuring
  • Design New Org Structure and engage with Leadership on inputs and sign off
  • Drive and support Line Managers to implement and execute Performance Enhancement Program (PEP) to address poor performance
  • Provide support to the HR Director regarding business Goal Alignment and other development plans
  • Identify, draft and implement a training plan for the Hub with the Director's inputs
  • Manage all training communications to ensure compliance
  • Facilitate engagement surveys, use the result to facilitate focus groups to develop action plans.

HR Analyst

Colgate-Palmolive South Africa
03.2011 - 10.2014
  • Consult and advice to Head of Departments, Area Managers and employees with regards to queries/complaints, and general HR matters
  • Advise, implement and monitor HR process and practices in Head Office
  • Partner with other functions to coordinate Employee wellness Initiatives
  • Partner with Line Managers and Health and Safety Coordinator on Health and Safety matters
  • Responsible for recruitment of the talent from junior to senior managers both in Commercial & Supply Chain timeously
  • Conduct interviews of Managerial candidates across different areas of responsibility in the business
  • Play an advisory role in remuneration and benefits proposals (Compensation Offer)
  • Manage On-Boarding plan of New Employees (policies, medical aid, provident fund, induction, systems, completion of employee file and payroll)
  • Management of Graduate (University Career Affairs), Internship and Learnership programs
  • Technical support of Performance Management online system
  • Monitor compliances and report to Management any abnormalities
  • Advisor for the Performance Management & Development (PM&D)process
  • Provide PM&D and Talent Review support to new employees and Line Managers/Directors
  • Partner with Business to drive high performance culture through Performance Management training & PEP
  • Ensure implementation of Mid-Year and Final Performance Assessments including Performance Calibration sessions are completed
  • Provide support to the Compensation and Benefits Manager to review and communicate the Compensation and Benefits Strategy
  • Review Company practices, policies and procedures in relations to Compensation and Benefits
  • Liaise with relevant Survey houses to track market position and practices
  • Partner with Deloitte and PE Corporate regarding surveys and Benchmarking for the business
  • Conduct Job Matching & Job Grading as and when required
  • Source and analyze market data (Increases, Salaries, benefits, inflation etc.) to ensure alignment and accuracy with the company’s Comp & Benefits philosophy
  • Support all Comp and Benefit offerings/programs as per company guidelines, processes and compliance rules (increases, salary adjustments, incentives/commissions and performance bonus)
  • Assist in developing Salary Structure annually and obtaining approval locally and globally
  • Coordinate annually the salary increase and bonus payment process in line with the Company policies
  • Attend labor & employee relation matters in Commercial and Supply Chain and taking minutes
  • Knowledge of labor regulations including BCEA, LRA, COID and EEA
  • Prepare charges and assist line managers with internal disciplinary hearings
  • Keep abreast with new development pertaining to legislative and employee matters
  • Assist and support with Medical Aids, Pension/Provident Fund and Disability processes for terminations and applications
  • Responsible for Monthly and Quarterly HR Reporting Headcount and Turnovers Stats
  • Administration of all terminations, new engagements and employee data changes
  • Payroll queries when required
  • Administration of Personal loans, advances and UIF
  • Monitor all the Telephone usage of the company and report abuse to Management
  • Responsible for the SAP Master Data maintenance for Southern Africa
  • Support HRD Manager with Workplace Skills Plan for CHIETA
  • Responsible for the Employment Equity Reporting
  • Leave management – ensure we actively manage leave balances to reduce risk to the business
  • Attend to all the Company Audits as when required
  • Oversee the General Services function and Costs on Cleaning Services, Security etc
  • Supervises and manages Driver/Messenger, Receptionist and HR Trainee
  • Manages the Local Colgate website (update the HR related web pages) and support with the Intranet.

Human Resources Administrator

Colgate Palmolive South Africa
05.2009 - 02.2011

Education

Bachelor Degree in Human Resources, Organizational Behaviour, Management of Training, Research Methodology, Industrial Relations, Strategic Management, Personnel Management -

Tshwane University of Technology
Gauteng, South Africa

National Diploma in Human Resources, Business Management I.Ii.Iii, Personnel Management I.Ii.Iii, Management Of Training I.Ii, Industrial Relation I.Ii, Accounting For Personnel Practitioner - undefined

Tshwane University of Technology
Gauteng, South Africa

Skills

Internal Communications

undefined

Accomplishments

  • Drive Leave Forfeiture Policy & Processes and implement new leave days cap, reducing financial liabilities
  • Review and align HR Policies and Procedures & rollout a communication & implementation plan to the business
  • Benchmarking using Market Data on Salaries and Benefits include Car Allowance, Fuel & Cellphone Usage
  • Nominated as Africa & Middle East Rep to drive Talent Acquisition as part of the Global HR 2020 Project in Colgate-Palmolive
  • Support the HR Director with rolling out of Policies, Procedures, Training and Systems, implementation for a new Hub Office - Middle East & French Territories
  • Lead and Facilitated Union and Management Engagements on Employee Relations including Strike Matters - 4 Unions (AMCU, SATAWU, CEPPWAWU, MTWU)
  • Drive and Implemented the Labour Relation Workshop to educate Supervisors and Manager on the process and procedures when dealing with Employee Grievances & Misconduct
  • Support the HR Director to implement the Africa HR Handbook to the Country HR Leaders
  • Successful implementation of HR Information Systems: SAP - 9 Countries in Africa & Middle East and Sage 300 People - 20 Countries in Africa

Training

  • Leadership Program, G4S, 07/2022
  • Hay Job Grading System, Korn Ferry, 11/2019
  • Fundamentals of Leadership Training, Colgate-Palmolive, 06/2013
  • Business Presentation Training, Colgate-Palmolive, 01/2012
  • Conflict Resolution and Negotiation Skills, Bowman Gilfillan, 01/2011
  • Competency Based Interview Skills, Deloitte and Touché, 12/2010

HR Information Systems

SAP

Sage 300 People


Timeline

Head of Human Resources

Deposita International- G4S
04.2023 - Current

Regional HR Operations & Projects

G4S Africa
11.2019 - 03.2023

Head of Human Resources

G4S Secure Solutions South Africa
09.2018 - 10.2019

Regional HR Operations Manager

G4S Africa
06.2018 - 08.2018

Senior HR Manager

Colgate-Palmolive East West Africa
05.2017 - 06.2018

HR Generalist/ HR Business Partner

Colgate-Palmolive NAME & French Overseas Territory
11.2014 - 05.2017

HR Analyst

Colgate-Palmolive South Africa
03.2011 - 10.2014

Human Resources Administrator

Colgate Palmolive South Africa
05.2009 - 02.2011

Bachelor Degree in Human Resources, Organizational Behaviour, Management of Training, Research Methodology, Industrial Relations, Strategic Management, Personnel Management -

Tshwane University of Technology

National Diploma in Human Resources, Business Management I.Ii.Iii, Personnel Management I.Ii.Iii, Management Of Training I.Ii, Industrial Relation I.Ii, Accounting For Personnel Practitioner - undefined

Tshwane University of Technology

Similar Profiles

  • Minky Matlawa

    Minky MatlawaMinky Matlawa

    Human Resources Business Partner at G4S DepositaHuman Resources Business Partner at G4S Deposita

    View Profile
  • Erna Kruger

    Erna KrugerErna Kruger

    Manager Central Services at G4S DepositaManager Central Services at G4S Deposita

    View Profile
  • Ulandi Barry-Taylor

    Ulandi Barry-TaylorUlandi Barry-Taylor

    Customer Retention Liaison at DepositaCustomer Retention Liaison at Deposita

    View Profile
Kganya MphagoHead Of Human Resources