Kgalalelo Thelma Hlaoli
Learning Coordinator
Benoni
Summary
Experienced professional in the education sector, proficient in coordinating learning programs, managing client-student relationships, and overseeing research processes. Skilled at project management, with a focus on continuous improvement and fostering student success. Comfortable in administrative roles, ensuring smooth operations and customer satisfaction.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Learning Coordinator
DaVinci Business School
10.2016 - Current
- Review and provide input in the development of students' Annual Performance Plan and Operational plans, and ensure progress against the programme is met.
- Reports to Senior Manager on the Annual Performance achievement of the Learning Programme objectives.
- Provides reasons to the Senior Manager for non-achievement of the Annual Performance Plan targets.
- Compile monthly and quarterly reports on the learning programme.
- Manage the implementation of learning programme initiatives to support the DaVinci clients.
- Ensures services to stakeholders are delivered timely and accurately.
- Manages the registration process of learners for each respective function within the department to ensure that audit/reporting documentation is relevant and current.
- Manages the monitoring of students and their progress on programmes.
- Ensures that all students' payments are up to date, aligned with the student contract.
- Manage and adhere to the service level agreement (SLA) with all stakeholders.
- Ensures adherence to the Service Level Agreement (SLA) that governs the relationships between DaVinci and the clients / external stakeholders.
- Provides reports to the Senior Manager on the registration of learners by qualification and program.
- Manages the monitoring of learners and their progress on programmes and qualifications, implements.
- Consider and bring to the attention of the student all possible technical, ethical, and methodological concerns about their learning journey.
- Manages well-integrated client interface architecture with supporting systems to facilitate a meaningful end-to-end client experience through strong relationship building with partners and service providers.
- Responsible for high-level programme delivery, ensuring the application of accepted project management principles, using and working with DaVinci’s technology system, as well as engaging with business sponsors.
- Implement special projects, processes and procedures.
- Conduct quality assurance and report on approved special projects.
- Effective and efficient end-to-end delivery, execution, coordination, quality assurance and implementation of allocated projects and programmes, ensuring all targets are achieved within the specified timelines and specifications.
- Facilitate and maintain effective stakeholder and business relationships through appropriate relationship-building, networking, and reporting activities.
- Effective end-to-end stakeholder relationship management in allocated learning programmes, ensuring stakeholders’ needs and requirements are met.
- Continuously track, monitor, and measure the project and programme results and performance against project SMART goals.
- Provide formal, standard reporting and feedback, ensuring accurate, up-to-date reflection of project and programme performance.
- Oversee the effective administration of all allocated projects and programmes that will result in compliance with all policies, procedures, and relevant legislation.
- Review and monitor the commitment schedule and performance information on the academic register monthly.
- Identifies areas of development and draws up action plans to address inferior performance by lecturers/facilitators and/or administrators.
- Partner with the design team and faculty to identify skills gaps and ensure the implementation of appropriate learning programmes to address sector gaps for the clients.
- Ensure services to clients are delivered timely and accurately.
- Provides support and feedback to students and clients.
- Ensures delivery of quality services following Service Level Agreements and client expectations.
- Implements recommendations from the client.
- Build relationships with clients and students.
Project Manager
tt100 Business Awards Programme
07.2022 - 10.2022
- Company Overview: The tt100 Business Awards programme is a prestigious accolade that recognises innovation and excellence in South African businesses. It is a non-profit company that runs a business innovation awards programme for organisations and individuals that operate within developing socio-economic.
- Recruit entrants to participate in the awards programme through email and calls.
- Support for a questionnaire with entrants.
- Reset passwords for entrants & adjudicators.
- Prepare adjudicators and entrants for the questionnaire.
- Schedule/Coordinate with entrants & adjudicators for the adjudication process.
- Communication with adjudicators and coordinating on adjudicators' calendars.
- Monitor the tt100 system - registration link active with the ICT team.
- Engaging with the external writer and alumni before loading alumni articles.
- Coordinate the score results with the internal tt100 committee.
- Schedule feedback sessions with the entrant and the Head of the adjudication process is concluded.
- Coordinate and consolidate the dashboard for the entrant with the head adjudicator.
- Assist with the annual awards event.
- Provide administrative support and ensure all TT100 events are scheduled.
- Ensure an increase in participation in the tt100 awards programme.
- Coordinate the adjudication process (time).
- Ensure update of the system and security of the tt100 platform.
- The tt100 Business Awards programme is a prestigious accolade that recognises innovation and excellence in South African businesses. It is a non-profit company that runs a business innovation awards programme for organisations and individuals that operate within developing socio-economic.
Admissions Officer
DaVinci Business School
05.2016 - 10.2016
- Manage the registration process of learners for each respective learning intervention and ensure the accuracy of documentation submitted and reported on and set up meetings with the registrar to screen applicants.
- Ensure the verifications of the submitted documentation by students and sponsors.
- Manage the vetting of learners and service providers’ documentation.
- Ensure that all stakeholders are meeting all required criteria before learning programmes are implemented.
- Manage and check that payments are made within set requirements.
- Preparing and emailing registration forms and payment contracts to all stakeholders.
- Registrar to sign acceptance letters.
- Preparing and emailing acceptance letters to students.
- Sending signed documentation from students to accounts for invoicing.
Client Service Agent and Claims Assessor
Metropolitan Health Group
10.2012 - 04.2016
Store Manager
Dinah Ma Drops Fashion Store
01.2012 - 07.2012
Sales Manager/Store Assistant
The Sunglass Corner
06.2007 - 01.2011
Education
Postgraduate Diploma - Business Leadership
Da Vinci Business School
01.2021 - 01.2023
Bachelor of Commerce - Business Management
Da Vinci Business School
01.2013 - 01.2017
Skills
Leadership & People Development Skills
Timeline
Project Manager
tt100 Business Awards Programme
07.2022 - 10.2022
Postgraduate Diploma - Business Leadership
Da Vinci Business School
01.2021 - 01.2023
Learning Coordinator
DaVinci Business School
10.2016 - Current
Admissions Officer
DaVinci Business School
05.2016 - 10.2016
Bachelor of Commerce - Business Management
Da Vinci Business School
01.2013 - 01.2017
Client Service Agent and Claims Assessor
Metropolitan Health Group
10.2012 - 04.2016
Store Manager
Dinah Ma Drops Fashion Store
01.2012 - 07.2012
Sales Manager/Store Assistant
The Sunglass Corner
06.2007 - 01.2011
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