KGALALELO DAPHNEY ENTSHITSE
Ivory Park
Summary
PSIRA Grade B certified Control Room Professional with over 5 years of experience in industrial, high-end estate monitoring and emergency response coordination. Expert in Hikvision and Snipr vehicle tracking systems, with a proven track record of managing surveillance for +20 industrial sites, 8 luxury residential areas and 5 suburban sectors. Adept at real-time incident reporting and collaborating with SAPS and emergency services to ensure operational excellence and community safety.
Overview
7
7
years of professional experience
Work History
Control Room Operator
MS Monitoring
12.2024 - Current
- Surveillance: Monitor suburban areas and luxury estates via Hikvision systems.
- Vehicle Tracking: Utilize Snipr systems to identify and track suspicious vehicles.
- Reporting: Compile detailed incident reports and provide real-time site updates to client groups.
- Emergency Response: Coordinate with reaction companies, SAPS, and ambulance services for on-site incidents.
- Acquired Business Solutions
Control Room Supervisor
Red Alert
06.2022 - 01.2024
- Operations: Managed camera operations across multiple proprietary operating systems.
- Personnel Management: Oversaw guard bookings and monitored patrol discipline via the Amtrak system.
- Client Relations: Handled client queries and resolved service-related issues telephonically.
- Crisis Management: Delegated emergency actions and ensured major incident reports reached management promptly.
Cashier Supervisor / Admin Assistant
Romans Pizza
10.2018 - 06.2022
- Finance/Admin: Managed cashier floats, daily administrative paperwork, and stock receiving documentation.
- Customer Service: Assisted telephonic and walk-in customers while maintaining workstation standards.
- Marketing: Ensured correct promotional displays were active and fridges remained stocked.
Education
Grade 12 (Matric) -
Alabama Secondary School
Psira Grade B -
Bright Integrated Holdings
Skills
- Hikvision
- iVMS
- Snipr
- Amtrak Patrol Systems
- Advanced Microsoft Office
- Professional Email etiquette
- Incident Reporting
- Emergency Dispatch
- Team Leadership
- Stock Documentation
References
- Rufus Phoshoko, MS Monitoring, Current Supervisor, 082 721 6399
- Mr. Isaac, Red Alert, Former Manager, 073 458 9911
- Mr. Freedom, Romans Pizza, Former Manager, 071 289 8930
Personal Information
Nationality: South African
Languages
English
Advanced
C1
Afrikaans
Intermediate
B1
Timeline
Control Room Operator
MS Monitoring
12.2024 - Current
Control Room Supervisor
Red Alert
06.2022 - 01.2024
Cashier Supervisor / Admin Assistant
Romans Pizza
10.2018 - 06.2022
Grade 12 (Matric) -
Alabama Secondary School
Psira Grade B -
Bright Integrated Holdings