Kgajane Lisbeth Stella Monnye
LAY COUNSELOR
Bloemfontein
Summary
Dynamic professional with a proven track record in counseling and sales, notably at the Department of Health. Excelled in substance abuse awareness and client counseling, enhancing HIV prevention initiatives and customer satisfaction. Skilled in empathy development and behavioral modification, achieving significant client support and sales targets through personalized service and mental health support.
Overview
15
15
years of professional experience
Work History
Lay Counselor
Department of Health
03.2023 - Current
- Provide HTS Services through index tracing at the workplace and community level including pregnant woman HIV prevention initiatives including STI TB HCT risk reduction initiatives including screening and referrals.
- Obtain an informed and written consent for HIV counseling and testing TB and STI screening.
- Perform finger prick of capillary blood for HIV rapid testing.
- To ensure that the onsite services are documented and reconciled daily.
- Submit data captured during Outreach Campaigns as per standard operating procedures.
- Promotion of Voluntary Medical Male Circumcision (VMMC) Lubricant as a form of HIV prevention.
Sales Consultant
Checkers
06.2009 - 04.2015
- Received payments by Cash, cheque, Credit cards, Vouchers or Automatic debits.
- Provide support in a variety of capabilities which may include, copy services,office supplies, administrative assistance.
- count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change for the cashiers.
- maintain clean and order checkout arrears.
- establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers or optical price scanners.
- resolve customers complaints.
- keep periodic balance sheets of amounts and numbers of transactions.
- sort, count and wrap currency and coins.
- answer customer's questions and provide information on procedures or policies.
- perform any other duties as assigned from time to time.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Education
No Degree - General Secretary Diploma
Universal College Outcomes
Bloemfontein, South Africa 04.2001 -
Skills
Substance abuse awareness
Behavioral Modification
Anger Management
Empathy Development
Counseling
Client Counseling
Mental Health Support
Timeline
Lay Counselor
Department of Health
03.2023 - Current
Sales Consultant
Checkers
06.2009 - 04.2015
No Degree - General Secretary Diploma
Universal College Outcomes
04.2001 -
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