Kevin Meiring
Customer Service Agent
Johannesburg
Summary
My objective is to one day become a game designer. My main goal in the interim, is to gain as much knowledge on the way to my objective.
Overview
12
12
years of professional experience
4052
4052
years of post-secondary education
Work History
Customer Support Agent
Gold Media Labs
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Assisted customers through multiple channels including phone, email and live chat platforms for increased accessibility and convenience.
- Liaised with internal teams to resolve customer concerns, escalate issues to relevant departments.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
House sitter
Part Time Income Enterprise
10.2022 - 11.2023
- This requires attention to detail as well as compassion
- Responsibilities are to look after the animals such as making sure food for animals is always available when time allocated and or when bowls need to be refreshed
- Make sure security of the house is in check such as locking gates and setting alarms
Transcriber/Freelancer
Rev.com
06.2022 - 08.2023
- Company Overview: This website is a freelance transcribing/captioning website
- Paid once task is complete
- Worked as a freelancer listening to provided audio and then typed up whatever was said by various speakers
- This website is a freelance transcribing/captioning website
Assistant/Applicator
Gologo Graphics
05.2013 - 11.2021
- My responsibilities for this company were to clean the machine that we used to print from
- Additionally, I assisted in the applications and processing of materials
- Team management when it came to putting up signs
- To name a few clients we had: Renault SA, SA Taxi, Mandela Foundation, Fournos Bakery
- For references, please contact Michael Meiring at (+27)82 556 8583
Education
Matric - Geography, Arts and Culture, Computers and Technology, History
Randpark Highschool
01.2009 - 01.2014
GA Level 3 - Teaching English as a Foreign language
TEFL
02-2022
GA Level 3 - Awareness of Grammar
TEFL
02-2022
Complete Unity Game Development Course - undefined
Udemy
11.2022 - Current
The Ultimate Guide to Unity Games Development - undefined
Udemy
Skills
Technology Literate
Machine Minding
Digital Printing
Microsoft Office
Tech Savvy
Computer Savvy
Problem Solving
Eye for Detail
Creativity
Integrity
Good Communication Skills
Responsible
undefinedSkills
Machine Minding, Digital Printing, Microsoft Office, Tech Savvy, Computer Savvy, Problem Solving, Eye for Detail, Creativity, Integrity, Good Communication Skills, Responsible, Attention to Detail
Gaming
I spend quite a lot of hours playing video games, this being studying movement patters, finding quirks that put me at an advantage, and finding and adapting game styles to certain situations on the video games I indulge in.
Timeline
Customer Support Agent
Gold Media Labs
11.2023 - Current
Complete Unity Game Development Course - undefined
Udemy
11.2022 - Current
House sitter
Part Time Income Enterprise
10.2022 - 11.2023
Transcriber/Freelancer
Rev.com
06.2022 - 08.2023
Assistant/Applicator
Gologo Graphics
05.2013 - 11.2021
Matric - Geography, Arts and Culture, Computers and Technology, History
Randpark Highschool
01.2009 - 01.2014
The Ultimate Guide to Unity Games Development - undefined
Udemy
GA Level 3 - Teaching English as a Foreign language
TEFL
GA Level 3 - Awareness of Grammar
TEFL
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