Kevin Narayanan

• CSO- Management of Project Delivery within the Digital Program and Customer Project Management
Enablement of the New Cloud Call Centre App - Genesys Cloud

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Migration of Data, Contact Centres, Agents to Genesys Cloud
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Manage customization and integration of the Contact centre solution to MTN ERP and CRM solutions
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Drive the strategic initiatives and ensured project governance and delivery
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Digital Transformation - Part the Agile Transformation team taking MTN into the Agile way of work
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Reported to the Portfolio and Exec teams
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Leadership: Removed impediments and guided projects teams, building trust within the team and always supporting the teams
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Facilitated discussion, decision making, and conflict resolution

• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Established and managed change management processes to fulfill successful project transitions.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Monitored project progress, identified risks and took corrective action as needed.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• End to End Roadmap on Program: Games delivery.
• Drove the strategic initiatives and ensured project governance and delivery.
• Digital Transformation – and took the land Based team through the Agile journey.
• Built and supported the Skills Management Program.
• Mentored the Project Manager and direct reports.
• Reported to the Portfolio and Exec teams.
• Leadership: Removed impediments and guided projects teams, building trust within the team and always supporting the teams.
• Facilitated discussion, decision making, and conflict resolution.
• Communicated project plans and progress to key stakeholders and project contributors.
• Established and managed change management processes to fulfill successful project transitions.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Developed and maintained project budgets to control costs and meet organizational and project goals.
• Crafted and maintained project plans and schedules to meet organizational objectives.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Reported regularly to managers on project budget, progress, and technical problems.
• Developed and implemented project plans and budgets to ensure successful execution.
• Maintained open communication by presenting regular updates on project status to customers.
• Facilitated workshops to collect project requirements and user feedback.
• Analyzed project performance data to identify areas of improvement.
• Partnered with project team members to identify and quickly address problems.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Sourced, vetted and managed vendors needed to accomplish project goals.

• Technologies JIRA, Confluence, Azure , Teams, , PPM
• Responsibilities , - Management of Project Delivery within the Digital Program and
• Customer Project Management Enablement of the New Cloud Call Centre App – Genesys Cloud Migration of Data, Contact Centres, Agents to Genesys Cloud Manage customization and integration of the Contact centre solution to
• MTN ERP and CRM solutions Drive the strategic initiatives and ensured project governance and delivery
• Digital Transformation – Part the Agile Transformation team taking MTN into the Agile way of work Reported to the Portfolio and Exec teams
• Leadership: Removed impediments and guided projects teams, building trust within the team and always supporting the teams
• Facilitated discussion, decision making, and conflict resolution
• Derivco
• Technologies
• JIRA, Confluence, Azure DevOps, Teams, Starleaf, MS Visual Studio, MS SQL Server
• Responsibilities End to End Roadmap on Program: Games delivery
• Drove the strategic initiatives and ensured project governance and delivery
• Digital Transformation – and took the land Based team through the Agile journey
• Built and supported the Skills Management Program
• Mentored the Project Manager and direct reports
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 9
• Sensitivity: MTN Internal Reported to the Portfolio and Exec teams
• Leadership: Removed impediments and guided projects teams, building trust within the team and always supporting the teams
• Facilitated discussion, decision making, and conflict resolution
• 
  

• Company Vodacom SA
• Technologies JIRA, Confluence, Huawei, Portal, Prepaid, Post Pay and Hybrid Product dev
• Responsibilities Prioritized projects and managed demands based on strategic relevance, resource impact and budget availability
• Facilitated collaboration between all stakeholders, amongst others Finance
• MI & Reporting, Finance Business Partners, Finance Operations, Billing
• Group, Business Intelligence (BI), Finance Group MI and Vodafone BI
• Pro ject Planning (Digital Channels, CBU and EBU) –
• Defined the overall project goal and what should be accomplished
• Defined the general expectations of customers, management, or other stakeholders
• Defined and documented the general project scope, risks, constraints and the project team
• Compiled the list of activities and responsible resources
• Developed and documented a workable schedule
• Pro ject Co-ordination (Digital Channels, EBU and CBU) – Monitored deviations in schedule
• Evaluated impacts, risks and budget constraints on project
• Took corrective action by rescheduling, adapting resource levels or initiating change requests
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 10
• Sensitivity: MTN Internal Ensured quality project documentation was maintained
• Efficient project status reporting to all stakeholders
• Project Implementation (Digital Channels, EBU and CBU) –
• Led the project team
• Met with members of the project team on a regular basis
• Communicated effectively with all stakeholders and developed strong stakeholder relationships
• Resolved conflicts that arose during projects
• Managed and approved change requests
• Project Post-Implementation Review (Digital Channels, EBU and CBU) -
• Identified, documented and shared lessons learned
• CBU IT Projects (Scrum Master – Voice Squad ) – Product Delivery on APP
• Portal and USSD
• Reason for Leaving Contract ended
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Led sprint reviews and planning meetings to promote full team engagement.

• Technologies Oracle BRM, Huawei CCS, JEE Tech, Oracle DB
• Responsibilities Architectural Design (Prepaid, Post Pay and Hybrid)
• Translated Business Architecture Roadmap into project proposal
• Documented the EBU Legacy Billing architecture for Prepaid, Post Pay and hybrid
• Analysis of the following systems (MZ, OCS, CCS, IRB, EPPIX, Line 500, EBU
• Seibel, BRM, ICAP), to document the end-to-end billing architecture
• Security and compliance of Revenue Assurance Vodacom Zambia Project
• Translated requirements into Technical Requirements
• Estimated Development work and capacity planning
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 11
• Sensitivity: MTN Internal Interoperability of current architecture with C3D Project
• Dual running of new and old Billing Stack
• Research and development
• Exco Reporting
• Managed Product Development for prepaid and Postpay and Hybrid solutions.

• Microsoft
• Responsibilities Projects – Debtor Online TESS phase 2 FINTECH Integration Document Management
• Duties: Established Project Management processes and methodologies (Scrum)
• Compiled Business Case
• Ensured projects delivery on time and adhered to high quality standards
• Compiled a Project plan with vendor
• Compiled and prioritized Product Backlog with business
• Aligned requirements with stakeholder and managed changing EPICS
• Sprint Planning from backlog, (Sizing of users’ stories)
• Ensured visibility of backlog to all stakeholders
• Scrum Master - Daily stand-ups
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 12
• Sensitivity: MTN Internal Adjusted release plan to development and reality
• Tracked key milestones, managed risks and aligned plans accordingly
• Coordinated and communicated impacts, Budget, Risks and Resource efforts on project
• Reported to Business Banking SteerCO
• Resource Management and Project execution
• Reason for Leaving Fixed term

• Kony, BCX
• Technologies JEE, Kony, Framework, WebSphere, Oracle Suite
• Responsibilities Performed feasibility study and system analysis of customer environment
• Evaluated and proposed alternative solutions according to client budget
• Developed strategy and high-level solution architecture
• Provided strategic direction to technical team
• Aligned Solution Design with strategy and business requirements
• Liaised with client and technical team ensure delivery of quality solution
• Ensured development was done according to industry standards
• Prospected potential clients and created the sales pipeline, driving capture leads outside of specialization and used closed-loop lead management to ensure assignment and follow-up by others
• Maintained knowledge of competitors in account to strategically position company's products and services better
• Used expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline in and drive pursuit
• Provided support to team and provided input regarding business development and solution expertise
• Established a professional, working, and consultative, relationship with the client
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 13
• Sensitivity: MTN Internal Also performed Account and Project Management role on specific projects
• Contract Signing
• Reported to Steering Committee and Exco
• Managed resource requirements on project as required
• Reason for Leaving Fixed term

• ZTE, Cell C
• Technologies Agile, Scrum
• Responsibilities Project: To build a new MVNO using the Cell C’s Network
• Duties: Established Project Management processes and methodologies (AgileScrum)
• Ensured projects delivery on time and adhered to high quality standards
• Compiled and prioritized Product Backlog with Business
• Aligned requirements with stakeholder and managed changing EPICS
• Sprint Planning from backlog user stories (Sizing of users’ stories)
• Ensured visibility of backlog to all stakeholders
• Scrum Master - Daily stand-ups
• Adjusted release plan to development and reality
• Tracked Key Milestones and managed risks and aligned plans accordingly
• Coordinated and communicated impacts, Budget, Risks and Resource efforts on Project
• Resource Management and Project execution
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 14
• Sensitivity: MTN Internal Alignment of Strategy and Product Design
• Liaised and discussed project with Technology Partners (ZTE and Cell C)
• Aligned Product Design with network and system design
• Communicated weekly project status report to EXCO
• Ensured product design according to Best Practice.

• Business Development and Account Management
• Company Software Arkitex
• Technologies SOA Suite, Oracle ADF, WebLogic, Oracle Forms, UNIX
• Responsibilities
• Clients: MTN, Telkom, Cell C and Large Corporates in SA Prospected for potential new clients and created pipeline
• Cold called as appropriate within a specific market or geographic area to ensure a robust pipeline of opportunities
• Met potential clients by growing, maintaining and leveraging their network
• Identified potential clients and the decision makers within the client organisation
• Researched and built relationships with new clients
• Set up meetings between client decision makers and company’s practice leaders/Principals
• Planned approach and pitched
• Worked with team to develop proposals that spoke to the client’s needs, concerns, and objectives
• Participated in pricing the solution/service
• Handled objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
• Client Retention Plan
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 15
• Sensitivity: MTN Internal Business Strategy and Process Mapping
• Aligned Business requirements with Development
• Account / Project Management on multiple client projects
• Managed resource requirements on project as required
• Wesbank
• Department: System Design - CAS, Project: CAS Duties: Analysis of 2 Tier Oracle Forms environment
• Compiled Technical Documents as per the FRS
• Designed the key task flows for the system
• Development of task involving complex scenarios
• Defined and designed the test cases for CIT testing
• Was responsible for Customer/ Account Relations Management and identifying new opportunities
• Reason for Leaving Fixed term Contract

• All major banks and large corporates in SA
• Technologies JEE, JBoss Web Server, Oracle Fusion, MySQL, MS SQL, Unix
• Responsibilities Project: Foglight for Virtualization (APM), Informatica (ILM, TDM) Data archive
• Delphix (Database virtualization), ACTIFIO, SHAREPLEX
• Duties: Analysis of clients’ requirements
• Presentation of products and solutions to customers
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 16
• Sensitivity: MTN Internal Was responsible for the pre-sales POC of products when required
• Was responsible for Customer/ Account Relations Management and identifying new opportunities
• Key role in prescribing/creation of an appropriate technical solution to meet the customer’s requirements
• Facilitated the JAD sessions with the clients
• Involvement in design phase and future phases of the release (ETE Solutions
• Design)
• Hands-on with Architect solutions and complex business issues with Design team
• Compiled a functional and Technical Specification and other relevant documentation
• Coordination and planning of workshops, deliverables, signoffs, etc
• Reviewed project documentation
• Was responsible for the full Product Configuration, Customization and
• Implementation
• Was responsible for the implementation of the Product/ Solution into
• Production environment
• Attended Change Control Management, Enterprise System Design
• Management sessions
• Provided accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s
• Reason for Leaving End of Contract

• Technologies Oracle, SAS, Business Objects
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 17
• Sensitivity: MTN Internal
• Responsibilities Project: CRP, Crisis Reports, IBT, Treasury, Sustainability- Finance, SAP BW
• Duties: Analysis of business requirements
• Feasibility analysis
• Facilitated the JAD sessions with the users
• Compiled a functional spec
• Investigation on SAP BW – Info Providers, Info Cubes
• Produced a technical design specification and System analysis document
• Was responsible for the UAT of the projects
• Was responsible for the promotion of the project into QA and production
• Reason for Leaving Fixed term

• (Brake and Clutch Workshop, Responsibilities Project: Imported commercial Truck clutches and brakes and distributed nationally
• Reason for Leaving Decided to Close the Business

• Sensitivity: MTN South Africa - Internal 20
• Sensitivity: MTN Internal, Technologies MS.Net, ASP, Projects:
• Location Register - The solution was developed as a management tool to ensure the maintenance of the Location of customers in Telkom which will be the single source of address Spatial data to be used by all applications within Telkom that require addresses and/or locations
• Demand Forecasting Web Application - This application allows the user to capture data required for the Micro Demand Forecasting process on a geographic map display
• TiCapture –This is application captures DP and SDC boundaries on a geographic map display
• The team received an International award for this Project
• Which was received in Las Vegas.qa
• Duties: Maintenance on Spatially enabled applications/solutions
• Design and Development of within the GIS division
• Led JAD sessions, liaising with business and understanding the Business
• Requirements
• Compiled detailed Technical specifications and Functional specification
• Compiled Test Plans, User manuals, and training documents
• Analysed data requirements and designed the Data Model
• Compiled monthly user reports and management reports
• Implementation of Applications to QA and PROD
• 24/7 Standby for production systems
• Post-implementation reviews
• End user support.

• Oracle, MS Project
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 18
• Sensitivity: MTN Internal
• Responsibilities Project: Cramer
• Cramer is master of the logical Network inventory in Telkom
• It is used for planning of the Logical Network for service assignment on the Network
• Access
• Network planning (ANE) and Regional Network Engineering (RNE) to Design
• New Products for Telkom on the Telkom networks uses this tool
• Duties: Design, Development (Customization), integration, and Implementation of
• CR’s and Enhancements on Cramer
• Managed the team of 10 Developers, assigning tasks and managing deliverables on weekly basis
• Integration and Configuration of Cramer to other systems within Telkom
• Prototyped new and complex products on Cramer for Marketing and
• Planning
• Compiled Product Technical design documentation
• Weekly and Monthly Reporting to Senior Management on Projects
• Integration of Resource Network Planning
• Resource Recruitment and Planning
• Managed project issues and risks across functional groups
• Implementation of a change management plan according ITIL standards
• Implementation of Multilink Point to Point protocol (MLPPP) over ME
• Network
• Integration to Number Management
• Integration to IP Networks
• Implementation of Metro Clear, MetroLAN, IPStream services the ME network – Managed vendor resources working on projects
• Outsourced/ Assigned change requests to vendors
• Managed vendor timelines
• Reason for Leaving Fixed term Contract
• Kevin Narayanan
• Sensitivity: MTN South Africa - Internal 19
• Sensitivity: MTN Internal, Project: Number Management - This project will aim to provide business with an end-to-end number management system for managing public IP addresses regulated by AFRINIC as well as private addresses used by all Telkom Networks
• The strategy is to have a centralized repository for the managing, allocation and assignment of any number or identifier to any product or service or end user
• Duties:
• Design, Development, Integration, and Implementation of Number
• Management
• Participated in discussions with Solution Architects, aligning the Solution design with the Architectural Solution
• Managed the team of 7 Developers, assigning tasks and managing deliverables
• Compiled the Technical and Functional Design Documents
• Reduced defects in development by 90 % completing outstanding Change
• Requests and issues
• Completed documentation and planning of internal requirements gathering process for the next 2 years of ongoing Development work
• Vendor Management and Resource Planning Managed project issues and risks across functional groups., Sensitivity: MTN South Africa - Internal 21
• Sensitivity: MTN Internal

• Oracle
• Responsibilities Project: MAPS- Management tool for Project tracking
• Duties: Routine maintenance/ development of MAPS System (COOL: GEN)
• New development on Change Request
• Database Analysis and design
• Compiled Design documentation
• Tested changes end to end and compiled relevant documentation
• Created user test packs
• Packaged changes for Deployment
• Labour (UIF)
• Technologies Linc ii, Cobol, Visual Basic
• Responsibilities System Maintenance/ Development
• Provided assistance to other work mates
• Updating /Maintenance of the Financial System (MAPPER)
• Batch updates of Payouts
• System Documentation (Changes, update Specifications, User Manual)
• Provided user support
• Demo changes to End Users
• Reason for Leaving Moved to Telkom - Career advancement