Kevin Aurelien
Lot No.25 Residence Mountain View La Caverne
Summary
Immediately available and fully operational, I bring over 18 years of progressive experience in retail banking—from frontline teller roles to compliance support and operational controls. I have consistently delivered high performance in regulated environments by ensuring transaction accuracy, regulatory compliance, and exceptional service delivery. My track record includes AML investigations, customer risk reviews, and workflow optimisation—always with a strong commitment to confidentiality, team efficiency, and client trust.
Overview
19
19
years of professional experience
Work History
Compliance Support – AML Investigation Cluster
MCB Ltd
Port Louis
01.2022 - 05.2024
- Investigated and reported over 500 suspicious activities relating to money laundering and terrorist financing.
- Achieved 100% compliance by analysing 10,000+ transactions annually.
- Resolved 95% of client compliance queries within 24 hours.
- Collaborated with Financial Crime and Regulatory teams for timely escalation.
Customer Service Representative
MCB Ltd
Various Locations
05.2012 - 01.2022
- Delivered 98% customer satisfaction by handling queries and service requests with empathy and professionalism.
- Strengthened customer relationships through tailored support and problem resolution.
- Resolved over 90% of customer issues at first point of contact.
- Promoted customer-centric banking through consistent service excellence.
Teller / Back Office Clerk
MCB Ltd
Various Locations
09.2005 - 05.2012
- Handled daily cash operations and cheque processing with 99% accuracy.
- Reconciled accounts and supported branch operations in line with internal audit controls.
- Maintained full compliance with KYC policies and transaction integrity.
- Processed high-volume financial transactions efficiently under pressure.
Education
BTS Banque - Option Personal Banking Advisor
MCCI Business School
01.2017
Higher School Certificate (HSC) - Economics, French, Business Management General Paper
Imperial College
Curepipe01.2004
School Certificate (SC) - 6 Credits including English, French, Commerce, Economics, French Literature and Accounting
Imperial College
Curepipe01.2002
Skills
- Transaction Monitoring
- KYC / AML / CFT Compliance
- Risk Identification & Mitigation
- Customer Service Excellence
- Operational & Back-office Support
- Regulatory Framework Knowledge
- Data Confidentiality & Ethics
- Fraud Prevention & Alerts Handling
Certifications
- CRM & Customer Service Excellence – Audit libre – Complété (Harvard Online)
- Lean Six Sigma Yellow Belt – Prévu (Juillet 2025)
Languages
English
Advanced
C1
French
Proficient
C2
Availability
Immediately available Open to permanent or contract opportunities across compliance, operations, and client service functions.
Timeline
Compliance Support – AML Investigation Cluster
MCB Ltd
01.2022 - 05.2024
Customer Service Representative
MCB Ltd
05.2012 - 01.2022
Teller / Back Office Clerk
MCB Ltd
09.2005 - 05.2012
BTS Banque - Option Personal Banking Advisor
MCCI Business School
Higher School Certificate (HSC) - Economics, French, Business Management General Paper
Imperial College
School Certificate (SC) - 6 Credits including English, French, Commerce, Economics, French Literature and Accounting
Imperial College