Micros
Kevaar Hari
Food & Beverage Operations Manager
Durban
Summary
Driven Food and Beverage Operations Manager with a proven track record at Life & Brand, enhancing operational efficiency and driving revenue growth. Expert in labor management and staff leadership, I've successfully implemented cost control measures and upselling strategies, significantly improving customer satisfaction and profitability.
Overview
17
17
years of professional experience
23
23
years of post-secondary education
Work History
Food and Beverage Operations Manager
Life & Brand
12.2018 - Current
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Increased revenue through effective upselling techniques and promotional strategies.
- Reduced food, liquor and supply cost by implementing standards and inventory control.
- Weekly store inspections - reporting directly to head office
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
- Trained, supervised and motivate employees to enhance customer service and encourage repeat business.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Coordinated employee schedules, payroll and new hire training.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Maintained compliance with local health department regulations through regular inspections and staff training sessions.
- Maintained highest standards for beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Food & Beverage Operations Manager
Mimmos Pizza & Pasta
01.2008 - 03.2014
- Streamlined workflow processes for increased efficiency, resulting in quicker service times.
- Assisted in menu development, incorporating seasonal ingredients for innovative culinary offerings.
- Coordinated special events, creating memorable experiences for guests attending parties or celebrations.
- Assisted in inventory management for optimal stock levels and minimized wastage.
- Participated in hiring processes by conducting interviews and evaluating candidates'' suitability for various roles within the organization.
- Liaised with vendors to negotiate pricing, securing better deals on food and beverage products.
- Enhanced team productivity by providing proper training and support to staff members.
- Utilized point-of-sale systems effectively to manage orders, payments, and other transactions smoothly.
- Contributed to successful revenue growth by upselling menu items or suggesting add-ons when appropriate.
- Developed promotional strategies that effectively increased overall sales volume within the business.
- Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
- Collaborated with kitchen staff to ensure timely delivery of delicious and visually appealing dishes.
- Supported accounting functions by accurately tracking expenses and revenues related to food and beverage operations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Implemented safety protocols for proper food handling, storage, and sanitation procedures to maintain a safe working environment.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Education
Diploma: Catering Entrepreneurship - Food Service
Oval Technikon
Durban 01.2004 - 12.2024
Food Preparation
City & Guilds
Durban 01.2005 - 12.2005
High School Diploma -
Verulam Secondary
Verulam , South Africa 01.2001 - 11.2001
Skills
Labor Management
Sales Planning
Menu development
Staff Leadership
Staff development
Kitchen Management
Software
Aloha
Gaap
Reference
Suraj Marajh
Director - Mimmos kwa-zulu Natal
083 5541306
Jp Van Huyssteen
Operations Manager
Life & Brand South Africa
071 5679562
Melanie Spark
Franchise Liaison
Life & brand South Africa
082 2959856
Timeline
Food and Beverage Operations Manager
Life & Brand
12.2018 - Current
Food & Beverage Operations Manager
Mimmos Pizza & Pasta
01.2008 - 03.2014
Food Preparation
City & Guilds
01.2005 - 12.2005
Diploma: Catering Entrepreneurship - Food Service
Oval Technikon
01.2004 - 12.2024
High School Diploma -
Verulam Secondary
01.2001 - 11.2001
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