Ketsia Kombozi
Cape Town
Summary
Ambitious Sales Assistant experienced in managing diverse store departments and optimizing inventory processes. Demonstrated resilience and adaptability in dynamic environments while fostering effective communication. Committed to continuous self-improvement and enhancing company sales performance.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Sales Assistant
Hannah Lavery
Cape Town
08.2025 - 05.2026
- Guided customers in selecting clothing, sizes, and styles to enhance shopping experience
- Advised customers on styling options and product features to support informed purchase decisions
- Delivered attentive and engaging customer service to foster positive shopping environment
- Processed payments and handled transactions at the till
- Maintained store cleanliness and organized displays
- Restocked merchandise and managed inventory
- Promoted brand values through positive interactions with customers.
- Skills: Customer service, Communication, Sales and upselling, Time management, Attention to detail, Teamwork, Basic cash handling
Waitress
The Kove Collection
Cape Town
02.2023 - 07.2024
- Delivered exceptional customer service in fast-paced hospitality setting, enhancing guest satisfaction.
- Coordinated table styling and setup to create an inviting and luxurious dining atmosphere.
- Oversaw cash handling and POS operations, ensuring accurate transactions.
Call Center Agent (Outbound - Debt Review)
Alpha Connect
Cape Town
07.2022 - 12.2022
- Conducted outbound calls to clients for debt review services.
- Exhibited effective phone etiquette and persuasive communication to engage clients.
- Conducted outbound calls to clients regarding debt review services. to clients for debt review services.
Call Center Agent (Outbound)
Debt review
Claremont
01.2022 - 06.2022
- Facilitated outbound sales interactions to assist with debt reviews.
- Established customer trust through clear and empathetic communication, fostering positive relationships.
- Assisted clients with debt review inquiries and provided relevant information.
- Handled incoming calls and addressed customer concerns effectively.
- Maintained accurate records of client interactions and transactions.
Part-Time Assistant
Decoration Warehouse
Cape Town
08.2018 - 12.2018
- Delivered customer support and managed sales transactions to improve customer satisfaction.
- Assisted customers in selecting home decor and furniture items.
- Processed customer orders and managed payment transactions efficiently.
- Maintained organized inventory and conducted regular stock checks.
- Organized and styled warehouse to enhance product visibility and accessibility.
Education
Bachelor of Science - Business Administration And Management
UoPeople
California , USA 05.2026 - 07.2026
Social Media Management - Diploma
Alison online
IrelandLife support - Certificate
Florence Academy
FlorenceHigh school - Grade 12
Maitland High School
MaitlandSkills
- Sales and upselling
- Point of sale
- Customer service
- Product merchandising
- Retail display
- Cash management
- Time management
- Organizational skills
- Teamwork
- Multilingual communication
- Customer outreach
- Communication
- Attention to detail
- Effective communication
- Sales techniques
- Team collaboration
- Visual merchandising
- Returns and exchanges
- Fitting room maintenance
- Processing payments
- Task prioritization
- Brand representation
- Upselling strategies
- Stock management
- Cash handling
- Market trends
- Opening and closing procedures
- Social media engagement
Languages
- French, Fluent
- English, Fluent
Personal Information
- French, Fluent
- English, Fluent
Languages
French
First Language
English
Advanced
C1
Timeline
Bachelor of Science - Business Administration And Management
UoPeople
05.2026 - 07.2026
Sales Assistant
Hannah Lavery
08.2025 - 05.2026
Waitress
The Kove Collection
02.2023 - 07.2024
Call Center Agent (Outbound - Debt Review)
Alpha Connect
07.2022 - 12.2022
Call Center Agent (Outbound)
Debt review
01.2022 - 06.2022
Part-Time Assistant
Decoration Warehouse
08.2018 - 12.2018
Social Media Management - Diploma
Alison online
Life support - Certificate
Florence Academy
High school - Grade 12
Maitland High School