Ketsebae Abel Mokoene
Senior ICT Associate
Pretoria
Summary
M-Tech: Business Information Systems graduate with well over 14 years’ experience in ICT technical and strategic implementation, support, and guidance, as well as desktop support and server administration in a Windows & Novell environment. Knowledge and skills on Microsoft Products, after years studying and practical work experience. Completed my MCSE on Windows Server 2003 and ITIL Foundation courses. Accomplishments: - 2022 – 3 months ICT stretch assignment in Eswatini - 2022 – 3 weeks serge/emergency assignment on ICT Data Migration in Mozambique - 2021-2023 – Talent Pool on Innovations Specialist Positions - 2019 - 8 months physical Internal stretch with the T4D and PM&E Section. Collaboration with T4D and Innovations section continue currently. - 2017 - 1 month ICT stretch assignment in Nairobi - 2021-current – Secretary to the Staff Association (ex-Deputy Chair/Secretary)
Professional with solid experience in IT support, prepared for this role. Skilled in troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent problem-solving abilities and strong communication skills.
Overview
24
24
years of professional experience
2021
2021
years of post-secondary education
1
1
Language
Work History
Senior IT Assistant
UNICEF
08.2009 - Current
- Regular engagement with Programme Section, External Partners, and Government Counterparts with regards to innovations and Technology for Development solutions.
- Regular review of TORs for T4D and Innovations solutions to compliance with SACO T4D strategy as well as Regional and Global standards (Technology Playbook).
- Provision of regular, technical, and professional input and advice on the innovative use of ICT for programming solutions.
- Support the development, programming, testing, debugging and implementation of new applications and systems.
- Support in translating business challenges into practical ICT Solutions to facilitate the efficient functioning of UNICEF operations in the South Africa.
- Provide ICT support and technical guidance to all staff by organizing activities and operations of ICT staff and attending to helpdesk queries.
- Provide second-level support to users on systems applications including assistance on technical issues.
- Act as the liaison for ICT business relationships and cybersecurity, coordinating the provision of services, innovations, and technologies.
- Develop and presenting structured and ad hoc training to users as required.
- Responsible for staff training on new technology and software.
- Responsible for staff induction on IT resources and IT matters that arise.
- Participate in the management of specialized ICT projects.
- Participate in ICT forums, PSB advocating for effective and coordinated ICT support across the office.
- Windows Server 2003 - 2016, AD & Hyper-V Environment.
- LAN & WAN Support and Administration.
- Backup Solutions Implementation and Administration. Support in translating business challenges into practical ICT Solutions to facilitate the efficient functioning of the office.
- Email Support (Outlook, Webmail & Lotus Notes 6.5/8.5).
- Provide Desktop and User IT support.
- Microsoft Office 2003-2016, Office365 and Windows support.
- OIC ICT Officer when manager is away from office or on stretch assignment.
Internal stretch with the Programme section
UNICEF (UNITED NATIONS CHILDREN’s FUND)
01.2019 - 01.2019
- Monitor and create monthly Progress Report for all Technology for Development projects for Programme Sections.
- Engage with Programme Sections and External Partners with regards to Innovations and T4D solutions.
- Assist Programme Sections on the efficient and effective use of U-Report, in collaboration with Government and other stakeholders.
- Conceptualizing/ designing, implementing, monitoring, evaluating, and reporting on mobile data collection project, especially the IT aspects of the work for Programme Sections.
- Maintain and monitor the SACO contribution management monitoring dashboard and send the weekly alert to all staff.
- Co-develop, maintain, and monitor the SACO HACT Implementation Dashboard.
- Send the programme sections the alert on the implementation status of HACT assurance activities.
- Develop SACOs SOP for Grant Expiration Donor Reporting Deadline Extension and Workflow.
- Assist in the development of SACO’s T4D strategy.
Computer Engineer – consulting
Synetics cc
07.2008 - 07.2009
- On-call Desktop and Server support, and administration.
- Main responsibility was running and managing the Company's helpdesk.
- Ms Office 2003 - 2010, Windows XP
- Office Server (Linux) & Active Directory
- Email Support (Exchange, Webmail & Outlook)
- LAN Support and Troubleshooting
Computer Engineer (Consulting through Synetics cc)
United Nations
03.2002 - 06.2008
- United Nations Country Office in South Africa. Working as part of the IT Unit.
- Network Environment
- Novell
- TCP/IP
- Windows 2003
- Active Directory & Domains
- Email Support
- POP3, IMAP4 & Webmail
- Exchange 2003
- Ms Outlook 2000-2007, Ms Outlook Express, Netscape 4.7 - 6.0, Mozilla Thunderbird
- Desktop Support
- Ms. Windows 95,98, ME,2000, XP & Vista
- Ms Office 97-2007
- REDHAT LINUX/ UBUNTU
Computer Technician/Trainee (Consulting through Synetics cc)
SARCC
10.2001 - 02.2002
- South African Rail Commuter Corporation. Working as part of the IT Unit.
Education
M-Tech - Business Information Systems
Tshwane University of Technology (TUT)
Basic Certificate - undefined
UNICEF Emergency Telecoms Response
ITIL Foundation Certificate - IT Service Management
Morvest (Foster-Melliar)
B-Tech - IT Information Management
Tshwane University of Technology (TUT)
Microsoft Certified Systems Engineer - undefined
Prometric
ND - Engineering Computer Systems
Technikon North West (TNW) now TUT
01.1999 - 01.2003
Matric - undefined
Jethro Pelle High School
Skills
- Ability to successfully work within and lead a team
- Able to take a “hands on” and approach to tasks
- Excellent communication and coordination skills across different mediums, organizational levels, and cultures
- Ability to adapt and succeed while dealing with people of different nationalities, cultures, and environments
References
Christinah, Lekoelea, Ms., 012 425 4743, UNICEF, Position: Senior HR
Accomplishments
- Dean’s Award for Best Academic Performance in the National Diploma: Engineering Computer Systems in 2003.
- Dean’s Award for Best Academic Performance in the Faculty of Design and Technology in 2003.
- Chancellor’s Award for obtaining 19 Distinctions.
Disclaimer
I MOKOENE KETSEBAE ABEL, declare that all the information given above is true and correct to the best of my knowledge.
Other Experiences
- Worked as an Officer for the Independent Electoral Commission (IEC) during the 1999 June National Elections.
- Worked as an Officer for the Independent Electoral Commission (IEC) during the 2000 December Local Elections.
Active Lifestyle
Play and watch soccer.
Play and watch Softball/Baseball.
Road running on weekends.
Timeline
Internal stretch with the Programme section
UNICEF (UNITED NATIONS CHILDREN’s FUND)
01.2019 - 01.2019
Senior IT Assistant
UNICEF
08.2009 - Current
Computer Engineer – consulting
Synetics cc
07.2008 - 07.2009
Computer Engineer (Consulting through Synetics cc)
United Nations
03.2002 - 06.2008
Computer Technician/Trainee (Consulting through Synetics cc)
SARCC
10.2001 - 02.2002
ND - Engineering Computer Systems
Technikon North West (TNW) now TUT
01.1999 - 01.2003
Basic Certificate - undefined
UNICEF Emergency Telecoms Response
ITIL Foundation Certificate - IT Service Management
Morvest (Foster-Melliar)
B-Tech - IT Information Management
Tshwane University of Technology (TUT)
Microsoft Certified Systems Engineer - undefined
Prometric
Matric - undefined
Jethro Pelle High School
M-Tech - Business Information Systems
Tshwane University of Technology (TUT)
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