Ketokuhle Londa
Electronic Technician
Midrand,GP
Summary
Dynamic Field Service Technician with a proven track record at Schauenburg Systems, excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through effective communication and technical analysis. Skilled in fault diagnosis and committed to continuous improvement, consistently achieving high performance metrics in equipment functionality and service delivery.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Schauenburg Systems
09.2023 - Current
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in electronic systems.
- Operated hand tools and power equipment according to company safety procedures.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Technical Specialist
Omnigo PTY LTD
06.2021 - 09.2023
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
Repair Technician
AEC Electronics
11.2019 - 06.2021
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Maintained inventory of repair supplies and ordered parts.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Tested systems, noting issues and completing preventive maintenance.
- Reduced repeat repair rates, meticulously testing devices post-repair to confirm resolution of all issues.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
Trainee Technician
Omnigo PTY LTD
06.2018 - 05.2019
- Assisted senior technicians in complex troubleshooting tasks for improved system functionality.
- Demonstrated commitment to quality control by thoroughly testing repaired systems before returning them to clients or putting them back into operation.
- Streamlined workflow processes by maintaining a clean, organized, and safe work environment.
- Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
- Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
- Ensured adherence to safety protocols during all repair and maintenance procedures, minimizing accidents or injuries.
- Gained expertise in various diagnostic tools and test equipment for optimal results in repair tasks.
- Tested systems, noting issues and completing preventive maintenance.
Education
Advanced Diploma in Electrical Engineering - Engineering
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
National Diploma in Electrical Engineering - Engineering
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
Skills
Troubleshooting and repair
Timeline
Field Service Technician
Schauenburg Systems
09.2023 - Current
Technical Specialist
Omnigo PTY LTD
06.2021 - 09.2023
Repair Technician
AEC Electronics
11.2019 - 06.2021
Trainee Technician
Omnigo PTY LTD
06.2018 - 05.2019
Advanced Diploma in Electrical Engineering - Engineering
Tshwane University of Technology
04.2001 -
National Diploma in Electrical Engineering - Engineering
Tshwane University of Technology
04.2001 -
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