Hubspot
Kerwin Manuel
Large Enterprise Account Manager
Roodepoort,GP
Summary
Enterprise account management professional with strong focus on driving business growth and fostering client relationships. Adept at team collaboration and adapting to evolving business needs. Skills include strategic planning, CRM software, and negotiation. Known for reliability and consistent achievement of results.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Large Enterprise Account Manager
Cartrack
10.2025 - Current
- Developed strategic account plans to enhance client engagement and retention.
- Analyzed market trends to identify growth opportunities within key accounts.
- Facilitated regular business reviews to align services with client objectives.
- Negotiated contract terms, ensuring favorable conditions for both parties.
- Leveraged CRM systems to track account performance and customer satisfaction metrics.
- Collaborated with product development teams to tailor offerings based on client feedback.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
- Managed complex projects effectively, coordinating resources and timelines to meet client expectations.
Performance Manager/ Key Account Manager
Autotrader South Africa
11.2015 - 11.2015
- Responsible for taking the Autofuzion and Instant Offer products to Market from concept
- New Business Development
- Customer Retention
- Engage with both internal and external Stakeholders to formulate solutions/enhance products to optimise the overall performance and efficiency of the dealerships, with specific client/market focus.
- Maintain Monthly Key Performance Indicators across all performance categories, i.e. Client Service (Queries, Escalations, Referrals), Financial (New Business, Sales VAF, Retention, Revenue), Market Analysis (Ongoing evaluation of Industry Indicators – Pre-Owned Market)
- Maintain a healthy Sales pipeline
- For the Dealerships I assist and advise them on how to maximise their digital advertising
- Reason for leaving: Head hunted by Autotrader to Join Autofuzion
Business Development Manager
Fusion Software Solutions
08.2014 - 11.2015
- Managing Leads to establish new Clients
- Maintaining business relationships
- Maintain a strong Customer Service Attitude
- Developing and presenting proposals for future and existing clients
- Completing weekly sales reports that are then reviewed by the MD
- Growing existing business from clients
- Ensuring clients Pay their accounts
- Emailing of Invoices for customers;
- Completing of Tender and Vendor documentation
- Conducting Regular Client visits
- Reason for leaving: Career growth in the software industry
Account/Business Development Manager
CMH VUWANI, IT reseller(Part of the First Technology Group)
03.2013 - 08.2014
- Sourcing and establishing new clients
- Maintaining business relationships
- Developing and presenting proposals for future and existing clients
- Achieving monthly set targets
- Completing daily sales reports that are then reviewed by the General Manager
- Growing existing business from clients
- Generating of Sales (Cross and Up selling)
- Cold Calling
- Completing of Tender and Vendor documentation
Department Head (Customer Service, Procurement and Marketing/Sales)
InterGlobal Private Medical Insurance LLB
05.2009 - 06.2012
- At InterGlobal PMI: I asked the Company to Purchase a Card Printing Machine, which enabled my team and I to drastically improve our SLA agreement on the Delivery of membership Cards
Team Manager
British Gas Account, CCN – now AEGIS
10.2008 - 03.2009
Personal Lending Team Leader (Sales)
ABSA Bank
11.2007 - 09.2008
Customer Relationship Manager
Discovery Health
06.2005 - 10.2007
Call Agent/ Retail Banker
Nedbank
11.2002 - 06.2005
Education
Diploma - PC Engineering
Varsity College
01.2001
Matric - undefined
Allen Glen High
01.1999
Skills
Excellent communication skills
Excellent time management skills
Self-motivated, proactive, hard worker
Honest, punctual and reliable
Good organization and prioritization skills
Flexible and approachable
Team work and Co-operation
Leadership
Superb problem solving skills/analytical ability
Conflict Resolution
Marketing and Sales
Procurement
Customer relationship management
Client engagement
Sales process optimization
Business development and planning
Accomplishments
- At InterGlobal PMI: I asked the Company to Purchase a Card Printing Machine, which enabled my team and I to drastically improve our SLA agreement on the Delivery of membership Cards
- At Autotrader: In 2020 we underwent a Retrenchment process, to help save my team and my job; I created a new role and internal process with Objectives for the team to meet as Sales Support staff. This has been partially implemented by the Company I have always exceeded in. my KPI and Sales target so much so that I even shared my success with my team
Software
Salesforce
SAP
Timeline
Large Enterprise Account Manager
Cartrack
10.2025 - Current
Performance Manager/ Key Account Manager
Autotrader South Africa
11.2015 - 11.2015
Business Development Manager
Fusion Software Solutions
08.2014 - 11.2015
Account/Business Development Manager
CMH VUWANI, IT reseller(Part of the First Technology Group)
03.2013 - 08.2014
Department Head (Customer Service, Procurement and Marketing/Sales)
InterGlobal Private Medical Insurance LLB
05.2009 - 06.2012
Team Manager
British Gas Account, CCN – now AEGIS
10.2008 - 03.2009
Personal Lending Team Leader (Sales)
ABSA Bank
11.2007 - 09.2008
Customer Relationship Manager
Discovery Health
06.2005 - 10.2007
Call Agent/ Retail Banker
Nedbank
11.2002 - 06.2005
Matric - undefined
Allen Glen High
Diploma - PC Engineering
Varsity College
COMPUTER LITERACY/ INTERNAL TRAINING
- Proficient in Microsoft Office (Advanced)
- At Absa: Product training on Personal Loans, Revolving Loans and other lending Products, Conflict Management & Competency Based Interviewing
- At Nedbank: Master, VISA and American Express Credit Card, Banking Platform
AREAS OF EXPERTISE
- Account/Relationship/Performance Management-Core
- Building and sustaining strong working relationships with people from diverse backgrounds
- People and management skills, Managing an existing client base
- Demonstrating behavior that is consistent with company and professional codes of conduct, Being able to respectfully and appropriately challenge the behaviors of others that is inconsistent with professional standards
- Managing different points of view to create positive outcomes. Providing constructive written and verbal feedback on an on-going basis
- Communication with confidence, impact and empathy to positively influence decisions and outcomes
- Business Development-Core
- Solid ability to close and negotiate at all level/Targeting potential customers
References
On Request