KERSHNIE REDDY

• .Providing technical assistance and support to users experiencing software issues
• Responding to inquires and requests for account related problems via phone , email , remote assistance .
• Diagnosing client problems and if not resolved escalated to advanced level support team .
• Providing guidance and training to users or businesses .
• Collaboration with development team working on projects and system changes .
• Monitoring all social media accounts for marketing and advertising campaigns that businesses and individuals run .
• Ensuring all WASPA terms and conditions meets the regulations.
• Assistance with API queries
• Testing of short codes with different network service providers .
• Processing of invoices
• Processing of clients claims for revenue share.
• Assisting clients extract monthly reports on campaigns run .

SMS and Email marketing campaigns done for B2B clients and B2C clients .

• Assisting with B2B and B2C clients with marketing material .

Budget Messaging / Lynx Holding

( Second company )

• Overseeing all technical queries
• Assistance clients with technical queries regarding SMS campaigns and status reports .
• Monitoring of system to check eligibility of marketing SMS campaigns being run .
• Assisting clients with spreadsheets and conversion of files to be imported into system
• Allocation of credits
• Receiving of payments

Online technical assistance via tawk

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Qualified leads by scheduling introductory discovery meetings and calls.
• Developed useful pricing models to maximize profit margins and generate leads.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
• Conducted market research to discover new leads, opportunities and messaging.
• Trained and mentored sales personnel to apply best practices and techniques.
• Developed and maintained relationships with key clients to increase sales and customer retention.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Maintained database and spreadsheets with accurate inventory and status.

Liaise with stakeholders , architects, engineers , contractors and clients .

Creating and building a network of client relationships .

Weekly meetings with team members to inspire and motivate them to complete assigned projects and deadlines .

Reporting project spends to management team .

Scheduling and resource allocation to budget management and risk mitigation .

Coordinate the integration of PABX systems with existing telecoms infrastructure.

Ensuring clients have seamless connectivity

Providing technical assistance and support to clients .

Troubleshooting issues and resolving complex technical issues .

Implementation of PABX and automation projects and installations.

Coordinating resources

Managing timelines

Conducting testing of equipment with technicians to ensure quality checks on PABX and automation equipment.

Reporting with feedback to manager on weekly status reports .

Assisting clients with meter readings .

Quotation and invoices

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Taught children to organize toys, wash hands, and share by leading by example.
• Met with parents about daily activities, positive developments, and issues.
• Planned and guided age-appropriate tasks like reading, crafts and drawing.
• Personal care for the 2 children dropping and picking at school
• Organising adventurous activities with other play dates
• Sharing my traditions with the host family and also preparing a South African meal .
• Attending and assisting with home work
• Travel with host family