Kershia Diana Pillay
Underwriting Manager
Johannesburg
Summary
With over 15 years of experience, I have successfully managed key Trade Finance products across South Africa and Africa operations within both banking and non-banking environments. My expertise encompasses a deep understanding of trade finance mechanisms, risk management, and regulatory compliance, enabling me to drive efficient and effective financial solutions. I am adept at fostering strong client relationships, optimizing processes, and delivering strategic insights to support business growth and international trade.
Overview
15
15
years of professional experience
Work History
Underwriting Manager
Guardrisk Insurance Co. Ltd
01.2024 - Current
- Implemented technology solutions to automate various underwriting tasks, increasing efficiency and reducing manual errors.
- Improved underwriting performance by streamlining processes and implementing best practices.
- Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
- Proactively identified areas for process improvement within the department, implementing changes that led to increased efficiency across teams.
AVP Product Manager PAN Africa Trade
Absa Bank
01.2022 - 12.2024
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
Trade Service Proffessional
Citi Bank N,A
01.2020 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Client Service Manager
Standard Chartered Bank S.A
12.2017 - 01.2019
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
Guarantees Specialist
Rand Merchant Bank
01.2011 - 12.2015
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Trade Officer
The Standard Bank Of South Africa
12.2009 - 01.2011
- Managed a diverse portfolio of clients, providing personalized solutions to meet unique needs and requirements.
- Organized trade events and conferences to showcase products/services and expand network connections.
- Utilized advanced software tools to optimize workflows, automating repetitive tasks to save time and resources.
- Streamlined trade processes, minimizing errors and improving efficiency in transactions.
Education
Bachelor of Commerce - Law
Regent Business School
Johannesburg 04.2001 -
Certificate - Leadership And Personal Development
Duke Corporate Education
Joahneesburg 04.2001 -
Certificate - Banking And Compliance
Bankseta
Johannesburg 04.2001 -
Skills
Underwriting guidelines
Sales support
Portfolio management
Credit analysis
Trade Portfolio Management
Accomplishments
Various Service awards at the various banks that I have worked for.
Employee of the year 2019 - Standard Chartered Bank.
Timeline
Underwriting Manager
Guardrisk Insurance Co. Ltd
01.2024 - Current
AVP Product Manager PAN Africa Trade
Absa Bank
01.2022 - 12.2024
Trade Service Proffessional
Citi Bank N,A
01.2020 - 12.2022
Client Service Manager
Standard Chartered Bank S.A
12.2017 - 01.2019
Guarantees Specialist
Rand Merchant Bank
01.2011 - 12.2015
Trade Officer
The Standard Bank Of South Africa
12.2009 - 01.2011
Bachelor of Commerce - Law
Regent Business School
04.2001 -
Certificate - Leadership And Personal Development
Duke Corporate Education
04.2001 -
Certificate - Banking And Compliance
Bankseta
04.2001 -
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