Kershen Naicker
Durban,South
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
1
1
year of professional experience
Work History
Restaurant manager
BOYS DAILY DELIGHTS
Durban , South Africa
11.2022 - 11.2023
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Established safe and secure dining environment with strong sanitation standards.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Analysed operations to improve restaurant efficiency and service levels.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Led by example in providing customers with attentive, professional restaurant service.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Developed menus with strict cost controls to maximise restaurant profits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Sourced products locally for improved cost-efficiency and sustainability.
Education
Certificate in International Trade - Logistics / Import & Export
SA Marietime & Transport College
Durban Matric - Secondary (High school)
Apollo Secondary School
DurbanPrimary -
Bellair Primary School
Durban Skills
- Service-orientated
- Produce costings
- Front of House (FOH) training
- Passion for customer satisfaction
- OH&S compliance procedures
- Project budgeting
- Operations management
- Marketing and advertising
- DUPLICATE - Point of Sale system operation
- Strong work ethic
- Inventory control and record keeping
- Natural leader
- Conflict resolution techniques
- Cost-controls
- Food preparation and safety
- Performance improvement
- Waste reduction
- Results-orientated
Languages
English
Upper intermediate
B2
Timeline
Restaurant manager
BOYS DAILY DELIGHTS
11.2022 - 11.2023
Certificate in International Trade - Logistics / Import & Export
SA Marietime & Transport College
Matric - Secondary (High school)
Apollo Secondary School
Primary -
Bellair Primary School
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