Kerry Francisco
Administrator / Educator
Cape Town
Summary
Dynamic administrative professional with extensive experience at Standard Bank Group, excelling in customer service and office management. Proven ability to enhance team productivity through effective appointment scheduling and organization. Recognized for maintaining confidentiality and delivering high-quality work, while fostering collaboration and communication across departments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
43
43
years of post-secondary education
Work History
Secretary
Tableview Pony Club
Cape Town
02.2024 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Sports Coach
El Shaddai Private School
Cape Town
01.2013 - 12.2015
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
- Established partnerships with local businesses to secure sponsorship deals that supported the financial needs of the sports program while also benefiting community partners.
- Sports - Netball, Mini Cricket and Hockey.
Group Leader
Curro Meridian Private School
Cape Town
01.2013 - 05.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored team performance to identify productivity improvement opportunities.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Delegated tasks strategically and monitored progress for timely completion.
- Conducted routine inspections to check quality and compliance with established specifications.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
- Enhanced team productivity by implementing efficient work schedules and providing ongoing support.
Administrator
Makers Garden Keeper
Cape Town
01.2010 - 12.2013
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Administration, advertising, update invoices, receipts, handle diary
P.A/Freelance External Sales Consultant
G.Francisco
Cape Town
05.2008 - 06.2009
- Responded to telephone and in-person requests for information.
- Data Hunt through company database and various web directories.
- Sales, cold calling, complete client’s application forms
- Visit prospective company and individual clients to discuss product needs.
- Arrange appointments and manage diary
Switchboard/Billing Administrator, Advanced Admin
Hetzner
Cape Town
06.2006 - 03.2008
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Answer switchboard professionally and handle all calls and transfers.
- Respond to clients email ticket requests timorously and accurately.
Distribution and Admin
Bridges For Peace
Jerusalem
01.2002 - 07.2002
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Stocks take.
- Pack food bags for distribution.
- Scan and upload pictures of new families.
- Ensure Family information is inserted.
- Create relationships with new immigrants
Administrative Controller/P. A
Profurn Home Improvements
Cape Town
01.1999 - 12.2000
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assist in Operational meetings with Directors to ensure business objectives were met
- Assist Regional Manager in all duties
- Compile end of month reports and statistics
- Data capturing and customer liaison, handling of phones and Petty Cash
- Schedule and monitor installation appointments for Building Team and Sales Representatives
Administrator/Client Service
Standard Bank Group
Cape Town
03.1998 - 10.1998
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Assist Clients with their queries
Education
Diploma - Education
North Link College
Cape Town 01.2005 - 12.2025
Bachelor of Arts - Education
FCE Teachers Training College
Wolseley, South Africa 01.2001 - 12.2021
No Degree - Secretarial NIC Diploma And Business NSC Diploma
Cape College
Cape Town 01.1996 - 01.1997
Skills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
Meeting coordination
Calendar management
Sales support
File management
Supply restocking
Document preparation
Organization
Minute taking
Travel arrangements
Teacher relations
Spreadsheet management
Inter-office communications
Appointment coordination
Phone etiquette
Filing experience
Office correspondence
Multitasking and time management
Fast learner
Adaptability
Teamwork and collaboration
Organizational skills
Attention to detail
Office management
Excellent communication
Data entry
Reading, Cooking, Hiking
I enjoy both fictional and non fictional literature. Mostly find myself leaning towards books with a historical theme and strong character lesson. Foodie by nature... meals made with real ingredients as fresh as possible. Hiking in a serene quiet nature reserve or hiking a vast mountain is where I love to be, or tranquil walks along the ocean with the occasional dip in.
Timeline
Secretary
Tableview Pony Club
02.2024 - Current
Sports Coach
El Shaddai Private School
01.2013 - 12.2015
Group Leader
Curro Meridian Private School
01.2013 - 05.2015
Administrator
Makers Garden Keeper
01.2010 - 12.2013
P.A/Freelance External Sales Consultant
G.Francisco
05.2008 - 06.2009
Switchboard/Billing Administrator, Advanced Admin
Hetzner
06.2006 - 03.2008
Diploma - Education
North Link College
01.2005 - 12.2025
Distribution and Admin
Bridges For Peace
01.2002 - 07.2002
Bachelor of Arts - Education
FCE Teachers Training College
01.2001 - 12.2021
Administrative Controller/P. A
Profurn Home Improvements
01.1999 - 12.2000
Administrator/Client Service
Standard Bank Group
03.1998 - 10.1998
No Degree - Secretarial NIC Diploma And Business NSC Diploma
Cape College
01.1996 - 01.1997
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