Kerisha Khan
Johannesburg
Summary
Experienced Property Practitioner with a robust background in business development and financial services. Demonstrated expertise in marketing, client service, and compliance within the property sector at Rawson Properties. Proven track record in sales, customer retention, and risk evaluation during tenure at Absa Bank. Proficient at managing client relationships, mentoring teams, and optimizing operational processes. Strong skills in empathetic listening, decision making under pressure, and effective communication. Career goal: to leverage extensive experience to drive growth and innovation in the industry.
Overview
10
10
years of professional experience
Work History
Candidate Property Practitioner
Rawson Properties
10.2024 - Current
- Marketing and Advertising
- Buyer and Seller connection
- Assisting with Offers and Contracts
- Provide property advice
- Deal with Mandatory Disclosures
- Comply with relevant regulations and licensing
Internal Business Development Officer
Absa Bank
08.2022 - 10.2024
- Handling Inbound and Outbound sales calls
- Calculating rates and Installments
- Adhere to SLA (Service Level Agreement)
- Provide clients with detailed feedback regarding the outcome of their application
- Interact with vehicle dealerships
- Manage own diary
- Review Personal lead list on excel
- Submit and monitor deals until successfully concluded
- Sell insurance products(Absa Activate and Absa Idirect)
- Work on retention leads
- Established efficient processes for lead generation and qualification, maximising team productivity.
- Conducted competitive analysis to understand market trends and adjust business strategies accordingly.
- Evaluated risks associated with potential deals, making recommendations to mitigate adverse impacts.
Savings and Investments
Absa Bank
08.2016 - 08.2022
- Inbound and outbound sales.
- Back office processing (Admin).
- Daily statistics check.
- Identify cross-sell opportunities and process leads accordingly.
- Maintain desk SLA through adherence to schedules and work plan.
- Communicate with the bank treasury to negotiate better interest rates for clients.
- Ensure accurate capturing.
- Adhere to compliance.
- Continuous improvement in self-development.
- Keep abreast of products, procedures, and processes.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Managed complaints with calm, clear communication and problem-solving.
- Picked up additional tasks to aid team success.
- Trained and mentored employees to maximise team performance.
- Identified issues, analysed information and provided solutions to problems.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Achieved service time and quality targets.
Pep Support Center Service Line
Absa Bank
08.2015 - 08.2016
- Assisting PEP store with client account opening (FIC exempted clients)
- Working on client enquiries
- Assisted the Telephone Banking and General Enquiries department
- Assisting client with making payments to their beneficiaries
- Debit order reversals
- General Enquiry calls
Education
No Degree - 120 Hour Tefl Certificate
Dux Tefl
OnlineAdvanced Certificate in Banking NQF 6
Milpark Education
Online2021
Higher Certificate in Management NQF 5
Milpark Education
Online2018
Regulatory Exam (RE5)
Moonstone
2016
Matric
Kliptown Secondary
Johannesburg, GP2012
Skills
- Empathetic listening
- Decision making under pressure
- Product and service sales
- Client service
- Market understanding
- Teamwork and collaboration
- Problem solving strength
- Time management efficiency
- Interpersonal communication skills
- Computer expertise
- Product knowledge and demonstrations
- Customer relationship management
- Leadership skills
- Project Management
- Mentoring and coaching
- Outstanding customer service
- Crisis handling
- Administrative procedures
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Timeline
Candidate Property Practitioner
Rawson Properties
10.2024 - Current
Internal Business Development Officer
Absa Bank
08.2022 - 10.2024
Savings and Investments
Absa Bank
08.2016 - 08.2022
Pep Support Center Service Line
Absa Bank
08.2015 - 08.2016
Higher Certificate in Management NQF 5
Milpark Education
Regulatory Exam (RE5)
Moonstone
Matric
Kliptown Secondary
No Degree - 120 Hour Tefl Certificate
Dux Tefl
Advanced Certificate in Banking NQF 6
Milpark Education
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