Kenny Makgopa
Casino Dealer
Pretoria
Summary
20 YEARS EXPERIENCE IN THE GAMING INDUSTRY FROM A DEALING TO PIT BOSS LEVEL AND CCTV OPERATOR
Energetic Casino Dealer offering 20-year background operating and supervising table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Languages
Work History
Casino Dealer
Gold Reef City
07.2024 - Current
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Exchanged legal currency for gambling chips and coin money.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
Dealer inspector
Gran Kaz Entertainment Center
Victoria , Mahe
01.2016 - 01.2019
- Maintaining highest level of security at all times
- Ensuring game pace so as to maximize revenue
- Procedure Implementation
- Maintenance of highest level standards in guest service
- Managed inventory effectively, ensuring the availability of products for customers and minimizing chip discrepancies.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
Surveillance Operator (Gaming Tables Specialist)
Gran Kaz Entertainment Center
Victoria , Mahe, Seychelles
01.2016 - 01.2018
- To respond to gaming floor calls, enquiries and assist them
- Identifying of security risks and preventative measures
- Analyze existing procedures and any shortfalls, before loss occurs, or after a loss has been detected, by compiling and submitting reports that are accurate and factual, of events and incidents, after reviewing all available information and evidence and using all resources available
- Reference: Mr
- Sertac Gunay (Tables manager) +248 2641683
- Ms
- Sharry Brutus (HR Officer) +2482580983
Inspector Pit Boss
Goldenhorse Casino
Pietermaritzburg , Kwazulu Natal
07.2008 - 06.2013
- Adhering to the policy of confidentiality within the department, supervise the tables in order to ensure the highest standards of efficiency, security and customer service, in accordance with the policies and procedures of the company and KZN Gambling Board
- Running of the pit, break list, time books, hourly counts, consolidation sheets, delegation and staff coaching
- Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
- Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
Tables Inspector
Goldenhorse Casino
Pietermaritzburg , Kwazulu Natal
11.2004 - 06.2008
- Maintaining highest level of security at all times
- Ensuring game pace so as to maximize revenue
- Procedure Implementation
- Maintenance of highest level standards in guest service
- Reference: Sikhulile Dlamini Tables manager 033 395 8000
Tables Supervisor
Sun Coast Casino
Durban , Kwazulu Natal
09.2002 - 07.2004
- Maintaining highest level of security at all times
- Ensuring game pace so as to maximize revenue
- Procedure Implementation
- Maintenance of highest level standards in guest service
- Reference: Cynthia Makhanya Assistant tables manager 031 328 3026 cynthiam@tsogosun.com
Tables Supervisor
Hemmingway’s Casino
East London , Eastern Cape
09.2001 - 08.2002
- Maintaining highest level of security at all times
- Ensuring game pace so as to maximize revenue
- Procedure Implementation
- Maintenance of highest level standards in guest service
- Reference: Jenny Lawrence Gaming shift manager 043 707 7034 jennyl@tsogosun.com
Tables Dealer
Monte Casino (Fourways)
Fourways , Gauteng
08.1998 - 08.2001
- Procedurally dealing American Roulette, Black Jack, Mini Baccarat, Baccarat & Poker
- Maintenance of highest level standards in guest service
- Reference: Leslie Thoumi Tables manager 011 501 7000 lesliet@tsogosun.com
Education
Matric - English, Afrikaans, Physical Science, Biology, Math, Sepedi
Wallmansthal High School
01.1985 - 01.1990
Skills
Gambling knowledge
Addresses
- 1134 Block K (Aubrey Matlala Road), Soshanguve, Gauteng, 0152
Personal Information
- ID Number: 7201135517081
- Hobbies: Music & Movies, Soccer
- Health Status: Excellent
- Date of Birth: 01/13/72
- Gender: Male
- Nationality: South African
- Driving License: Code B
- Marital Status: Married
- Cell Number: +27664102971
Timeline
Casino Dealer
Gold Reef City
07.2024 - Current
Dealer inspector
Gran Kaz Entertainment Center
01.2016 - 01.2019
Surveillance Operator (Gaming Tables Specialist)
Gran Kaz Entertainment Center
01.2016 - 01.2018
Inspector Pit Boss
Goldenhorse Casino
07.2008 - 06.2013
Tables Inspector
Goldenhorse Casino
11.2004 - 06.2008
Tables Supervisor
Sun Coast Casino
09.2002 - 07.2004
Tables Supervisor
Hemmingway’s Casino
09.2001 - 08.2002
Tables Dealer
Monte Casino (Fourways)
08.1998 - 08.2001
Matric - English, Afrikaans, Physical Science, Biology, Math, Sepedi
Wallmansthal High School
01.1985 - 01.1990
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