Kenneth Tetelo Moloto

Implementing temporary bandwidth upgrades (TBU) and cut backs on NSO.
Configuring cisco routers and Huawei routers.
Configuring shapers and QOS as per signed quotes on NSO.
Troubleshooting link speeds and packet losses.
Troubleshooting SDWAN services e.g Velocloud
Configuring traffic shapers on CEs and MSRs and policers according to what is on signed quote.
Reprovisioning Huawei DN and TP link routers for Business Wireless clients.
Troubleshooting Layer2 portions of the network on Tellabs, Nokia to locate the last mile provider.
Troubleshooting link downs and making changes on WAN links.
Troubleshooting and making configuration changes on protocols like BGP, HSRP, VLANs, VRFs etc.
Performing Quality checks on new links on MSPI.

To provide 1stline and service desk remote IT support.

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.

Identify problems and errors prior to or when occur and log all such incidents in a timely manner with the required level of details.

Leverage knowledge articles to investigate and resolve both 1stline and 2ndline assigned calls.

Routing and switching on CISCO devices which includes Provider Edge CISCO ASR 9000 running on IOS XR.

Identify the root cause of the incidents and problems, prepare RCA for business-critical and downtime.

Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement.

Perform the role of operations specialist during shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches of tickets.

Develop detail work instructions for L1 Engineers to follow and complete requests, process events and resolve incidents.

Network Administration (including security management, ADSL, 3G, VPN and user accounts creation, internet access, office system and application support, network and printers’ connectivity.

Configuring Cisco routers for establishing connectivity with ISP in area gateways. Deploying BGP, OSPF, RIP, EIGRP, IPSEC, static routes and policy routing to have a network that provides that involve the advantages of most of the routing protocols under one roof.

Bandwidth restriction and load balancing for customers.

Providing QOS for on demand traffic.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Follow up with customers to ensure issue has been resolved.

Maintain daily performance of computer systems and Network Documentation

Vlan and VPN based bandwidth allocation for specific users depending upon user’s plan.

Generating monthly report on user end issues

Planning & scheduling the network and service down time for various upgrades and Maintenance

Opening and closing tickets on Service Desk Manager and Managed Engine
Network Monitoring and logging calls e.g packet loss, high latency
Basic troubleshooting on Fortigate firewall and SDWAN.
Troubleshooting client networks both on LAN and WAN perspective
Joint Network troubleshooting with vendors.
Generating reports e.g Top talkers, utilization reports, availability reports.
Configuring Cisco and Huawei routers.
Configuring and troubleshooting protocols like BGP, MPLS, static routes, DHCP, NAT, VRRP and Qos on PEs and CEs
Telephonic and remote support.