Kenneth B Mamba
Cape Town
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Summary
Dynamic Store Manager with extensive experience at PICK N PAY, excelling in inventory management and team leadership. Proven track record in enhancing customer service and operational efficiency, while effectively training staff and resolving conflicts. Adept at developing marketing strategies that drive sales and improve store performance.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Work History
Store Manager
PICK N PAY PHILLIP
Cape Town
05.2020 - 01.2023
- Managed daily store operations and ensured smooth workflow.
- Trained staff on customer service protocols and store policies.
- Assisted in inventory management and stock replenishment processes.
- Monitored compliance with safety and sanitation standards consistently.
- Coordinated staff schedules to optimize coverage during peak hours.
- Supported promotional events by organizing merchandise and signage setup.
- Recruited, trained and supervised new employees.
Business Owner
Maitland pharmacy
Cape Town
09.2019 - 04.2020
- Managed daily operations of pharmacy, ensuring compliance with health regulations.
- Supervised staff to enhance customer service and operational efficiency.
- Coordinated inventory management to maintain optimal stock levels.
- Developed marketing strategies to promote pharmacy services and products.
- Monitored financial performance and adjusted budgets as needed.
- Facilitated communication between pharmacists and healthcare providers for patient care.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Kept records for production, inventory, income, and expenses.
Store Manager
PICK N PAY Maitland
Cape Town
10.2015 - 04.2019
- Managed daily store operations and ensured smooth workflow.
- Trained staff on customer service protocols and store policies.
- Assisted in inventory management and stock replenishment processes.
Store Manager
KHAYELITSHA PICK N PAY
Cape Town
07.2007 - 09.2015
- Managed daily store operations and ensured smooth workflow.
- Trained staff on customer service protocols and store policies.
- Assisted in inventory management and stock replenishment processes.
- Developed store displays to enhance product visibility and appeal.
- Handled customer inquiries and resolved issues effectively.
- Coordinated staff schedules to optimize coverage during peak hours.
- Recruited, trained and supervised new employees.
Education
Intermediate Certificate - Business Management And Leadership
University of Stellenbosch
Cape Town, South Africa 04.2018 - 10.2018
Certificate - Microsoft Exell
Dateline College
Cape Town, South Africa 09.2018 - 10.2018
Skills
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Budget management
- Team leadership
- Problem solving
- Conflict resolution
- Time management
- Training and mentoring
- Report generation
- Store operations
- Team building and leadership
Timeline
Store Manager
PICK N PAY PHILLIP
05.2020 - 01.2023
Business Owner
Maitland pharmacy
09.2019 - 04.2020
Certificate - Microsoft Exell
Dateline College
09.2018 - 10.2018
Intermediate Certificate - Business Management And Leadership
University of Stellenbosch
04.2018 - 10.2018
Store Manager
PICK N PAY Maitland
10.2015 - 04.2019
Store Manager
KHAYELITSHA PICK N PAY
07.2007 - 09.2015