Kenneth Nalana
IT Support Engineer
Johannesburg
Summary
Have skills with work experience in repair and maintenance of computers, printers and network equipment. Network configuration and maintenance. Can manage a high volume of calls both in the field and onsite. Passionate in preventing cybercrime. Can run vulnerability scans, analyze security threats and provide solutions. Can compile and monitor asset inventories. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level information security analyst position. Ready to help team achieve company goals. Cybercrime . Can run vulnerability scans, analyze security threats and provide solutions. Can compile and monitor asset inventories. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level information security analyst position. Ready to help team achieve company goals. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Qualys and windows user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Astute IT technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level information security analyst position. Ready to help team achieve company security and goals.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
IT Technician
TCM
09.2015 - Current
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Facilitated maintenance team training procedures to align with company standards.
Restored data on computers and office machines.
Assisted customers physically and telephonically with technical support inquiries.
Did warranty repairs for Lexmark , HP and epson printers.
Diagnosing and repairing hardware and software issues.
Field Service Technician
Xon Technology
05.2015 - 09.2016
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Responsible for diagnosing and fixing hardware and software issues of desktop and network equipment.
Discussed and recommended service options with customers and explained costs involved.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Followed safety procedures to avoid injuries in field.
IT Support Engineer
Bytes Technology
12.2013 - 02.2014
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Used ticketing systems to manage and process support actions and requests.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Managed high levels of call flow and responded to all technical support needs.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Technician
MIT
05.2011 - 06.2013
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Maintained office PCs, networks and mobile devices.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Did software upgrades and mail migration.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Support Engineer
Koba IT Solutions
02.2005 - 10.2009
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Used ticketing systems to manage and process support actions and requests.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Managed high levels of call flow and responded to all technical support needs.
IT Technician
Mthombo IT Solution
01.2002 - 03.2005
Maintained office PCs, networks and mobile devices.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Monitored systems in operation and quickly troubleshot errors.
Configured systems according to prescribed software and hardware frameworks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
High School Diploma -
John Orr High School
Johannesburd 04.2001 -
Skills
Help Desk Operations
undefinedCertification
Certified Qualys specialist : VMDR, PM,SSBP,CSEM,RSBP
Timeline
IT Technician
TCM
09.2015 - Current
Field Service Technician
Xon Technology
05.2015 - 09.2016
IT Support Engineer
Bytes Technology
12.2013 - 02.2014
IT Technician
MIT
05.2011 - 06.2013
IT Support Engineer
Koba IT Solutions
02.2005 - 10.2009
IT Technician
Mthombo IT Solution
01.2002 - 03.2005
High School Diploma -
John Orr High School
04.2001 -
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