Kenneth Mamba
Store Manager
Cape Town
Summary
Dynamic Store Manager with proven success at Pick N Pay, specializing in team leadership and strategic merchandising. Enhanced profitability through innovative inventory management and exceptional customer service, achieving significant sales growth. Skilled in personnel development and operations, fostering a motivated team environment while implementing effective cost-saving measures.
Overview
9
9
years of professional experience
Work History
Store Manager
Pick N Pay Philippi
06.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Pick N Pay Khayelitsha
10.2020 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Maitland Pick N Pay
04.2014 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
Certificate - Business Management And Leadership
University of Stellenbocsh
Cape Town 12.2018
Certificate - Microsoft Excel Courses
Damelin
Cape Town 10.2018
Skills
Order management
Accomplishments
Won pick n Pay store of the year national wide competition 2022
Timeline
Store Manager
Pick N Pay Philippi
06.2021 - 01.2023
Store Manager
Pick N Pay Khayelitsha
10.2020 - 05.2021
Assistant Store Manager
Maitland Pick N Pay
04.2014 - 05.2019
Certificate - Business Management And Leadership
University of Stellenbocsh
Certificate - Microsoft Excel Courses
Damelin
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