Kenneth Mamba
Store Manager
Cape Town
Summary
Dynamic Store Manager with proven success at Pick N Pay, specializing in team leadership and strategic merchandising. Enhanced profitability through innovative inventory management and exceptional customer service, achieving significant sales growth. Skilled in personnel development and operations, fostering a motivated team environment while implementing effective cost-saving measures.
Overview
9
9
years of professional experience
Work History
Store Manager
Pick N Pay Philippi
06.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Pick N Pay Khayelitsha
10.2020 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Maitland Pick N Pay
04.2014 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
Certificate - Business Management And Leadership
University of Stellenbocsh
Cape Town 12.2018
Certificate - Microsoft Excel Courses
Damelin
Cape Town 10.2018
Skills
Order management
Personnel development
Store displays
Vendor management
POS systems
Operations
Merchandising
Team Building
Sales expertise
Team leadership and coaching
Training and mentoring
Strategic thinker
Accomplishments
Won pick n Pay store of the year national wide competition 2022
Timeline
Store Manager
Pick N Pay Philippi
06.2021 - 01.2023
Store Manager
Pick N Pay Khayelitsha
10.2020 - 05.2021
Assistant Store Manager
Maitland Pick N Pay
04.2014 - 05.2019
Certificate - Business Management And Leadership
University of Stellenbocsh
Certificate - Microsoft Excel Courses
Damelin