Kenneth Victor Lindgren
Safety Officer/Supervisor/Team Leader/ Senior Tech/Project Manager
Johannesburg
Summary
Results-oriented Supervisor experienced in enhancing team productivity through strategic planning and effective communication. Improved customer satisfaction and streamlined operations by fostering a collaborative environment, driving significant performance improvements. Focused on developing high-performing teams and implementing cost-reduction methods to achieve company goals.
Overview
1
1
Language
13
13
years of professional experience
Work History
Supervisor
Rooibos SA
11.2024 - 03.2026
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased customer satisfaction by responding promptly to inquiries, addressing concerns, and implementing effective solutions.
- Guided junior staff in career development, sharing expertise and insights gained from years of experience.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Customer Support Consultant
Vuma Cam
12.2023 - 11.2024
- Provided empathetic support to customers during challenging situations, leading to increased trust and loyalty.
- Delivered personalized assistance for product usage, ensuring customers felt confident and supported in their journey.
- Documented detailed notes after each interaction to ensure accurate record-keeping and seamless hand-off between shifts or departments.
- Championed new initiatives aimed at enhancing overall user experience, reinforcing company reputation as an industry leader in customer service excellence.
- Balanced multiple tasks simultaneously while still providing outstanding support, showcasing excellent time management abilities.
- Multitasked to handle diverse customer needs in high-volume office type setting, prioritizing tasks to keep up with challenging deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted numerous customers daily by providing friendly and helpful service.
- Handled diverse customer needs in high-volume office setting, prioritizing tasks to meet challenging deadlines.
Customer Support Consultant
Bidvest Protea Coin
06.2019 - 11.2023
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Enhanced customer retention by identifying needs and providing tailored solutions.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to customer success.
- Exceeded targets in sales conversion rates through active listening skills and persuasive communication techniques.
- Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.
- Streamlined client onboarding process with effective communication and timely followups.
- Streamlined client onboarding through effective communication and timely follow-ups, ensuring smoother transitions.
- Reduced call resolution time by implementing problem-solving strategies and leveraging a comprehensive knowledge base.
Campus Safety Officer
Bidvest Protea Coin
07.2018 - 06.2019
- Enhanced knowledge of security services for students and campus personnel through participation in workshops and health & safety meetings.
- Acted as a liaison between the Campus Safety Office and other departments, fostering strong relationships for better collaboration in maintaining a secure learning environment.
- Assisted in the management of large-scale events such as athletic games or concerts by ensuring
- proper crowd control measures were in place.
- Improved knowledge of security services available to students and campus personnel by participating in workshops and policy/Safe work policy/health & Safety Meetings and trainings
- Facilitated safety meetings and maintained accurate records of discussions and decisions.
Senior Technician
Bidvest Protea Coin
01.2013 - 07.2018
- Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.
- Maximized use of hardware and software by training users and interpreting instructions.
- Prepared references for users by writing clear operating instructions.
- Streamlined internal processes, improving resource allocation and efficiency within tech support team.
- Managed high-volume support tickets, ensuring timely resolutions that strengthened client trust.
- Enhanced team productivity by conducting regular training sessions on new technologies and best practices.
- Enhanced team productivity through regular training sessions on new technologies and industry best practices.
- Played a key role in streamlining software deployment processes, reducing errors during implementation phases while saving both time and resources for the company.
- Established strong relationships with clients, fostering loyalty and retention through excellent communication skills.
- Installed, configured and maintained computer systems and network connections.
Education
Health And Safety Officer - Health & Safety
PROVISO TRANING COLLEGE
Centurion, South Africa 04.2001 -
High School Diploma -
Rustenburg Hoerskool
Rustenburg, South Africa 04.2001 -
Skills
Staff management
Operations management
Project management
Process improvement
Strategic planning
Quality control
Process management
Inventory oversight
Critical thinking
Customer relationship management
Customer service
Employee motivation
Inventory management
Quality assurance
Risk assessment
Workplace safety
Attention to detail
Adaptability and flexibility
Self motivation
Computer skills
Time management
Effective communication
Written communication
Task management
Multitasking Abilities
Reliability
Goal oriented
Relationship management
Excellent communication
Adaptability
Written communication
Music Producer,Artist, Musician
“Independent music producer experienced in beat creation, recording, mixing, mastering, and audio editing.”
Timeline
Supervisor
Rooibos SA
11.2024 - 03.2026
Customer Support Consultant
Vuma Cam
12.2023 - 11.2024
Customer Support Consultant
Bidvest Protea Coin
06.2019 - 11.2023
Campus Safety Officer
Bidvest Protea Coin
07.2018 - 06.2019
Senior Technician
Bidvest Protea Coin
01.2013 - 07.2018
Health And Safety Officer - Health & Safety
PROVISO TRANING COLLEGE
04.2001 -
High School Diploma -
Rustenburg Hoerskool
04.2001 -