Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Kenneth Kenneth

IT Support Technician
Samrand, Centurion,Gauteng
Kenneth Kenneth

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented IT support technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute IT support technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT support technician position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented IT Support Technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Astute IT Support Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support Technician position. Ready to help team achieve company goals.

Overview

7
years of professional experience
2
year of post-secondary education
6
Certification
1
Language

Work History

Technogistics PTY
Samrand, Centurion

IT Support Specialist
08.2019 - Current

Job overview

  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Answered questions and provided information to customers about new software or hardware.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Managed backup and recovery of data assets to safeguard system availability.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Updated software to safeguard against security flaws.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Documented support interactions for future reference.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Configured hardware and granted system permissions to new employees.
  • Researched product and issue resolution tactics to address customer concerns.

Monument Park Super Spar
Monument Park

Teller Supervisor
03.2013 - 11.2015

Job overview

  • Counted cash drawers and made bank deposits.
  • Examined tellers' reports of daily transactions for accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Generated monthly reports on customer activity and customer feedback.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Wrote and distributed customer correspondence.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.
  • Assisted customers with banking needs and inquiries.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Calculated fees due, interest and change for customer transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Promoted bank's products and services by consistently cross-selling to customers.

Education

Optimi College
Cape Town

Some College (No Degree) from IT
06.2023 - 11.2023

Alisson Online School
Ireland

Some College (No Degree) from IT Studies
01.2023 - 11.2023

Skills

Operating system management

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Certification

MS Project 2013 Advanced, Office 365 Administration basics, Master tricks of MS Excel, Complete social media marketing course,Comptia A+ 1000-Part 1, Comptia A+220-1102

Interests

Computers and Sports

Timeline

Optimi College

Some College (No Degree) from IT
06.2023 - 11.2023

Alisson Online School

Some College (No Degree) from IT Studies
01.2023 - 11.2023

IT Support Specialist

Technogistics PTY
08.2019 - Current

Teller Supervisor

Monument Park Super Spar
03.2013 - 11.2015
Kenneth KennethIT Support Technician