Kenneth Gates
Cape Town
Summary
Coordinates healthcare provider portfolios, clinic operations and network support to meet service expectations and organisational needs. Manages new initiatives, construction-related issues and facilities requirements with careful planning and direct communication. Supports teams, subcontractors and senior leaders with reliable problem-solving that keeps work on schedule.
Overview
2
2
Languages
31
31
years of professional experience
Work History
National Network Manager
Day1 Health
Cape Town
10.2014 - Current
- Managed Day1 Health, "1Doctor Health", doctor and dentist provider network to ensure optimal performance and service delivery.
- Delivered excellent customer service to doctors within the 1Doctor network, maximising engagement and satisfaction.
- Resolved customer complaints through active listening, effective solutions, and clear communication, enhancing overall customer satisfaction.
- Advised senior management on facilities needs and delivered ongoing operational support.
Key Account Manager, Health Professionals
Discovery Health
Cape Town
01.2006 - 09.2014
- Managed and maintained healthcare provider portfolio across Western, Eastern, and North Cape.
- Launched initiatives to improve health care services and meet provider requirements.
- Engaged with customers to assess needs and enhance overall service delivery.
- Conducted site visits, delivered presentations, and coordinated events aligned with programme objectives.
Area Manager
Prime Cure
Durban
01.1996 - 12.2005
- Managed new construction projects from inception to completion, ensuring adherence to timelines and budgets.
- Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
- Coordinated communication with construction crews and subcontractors, enhancing collaboration and problem resolution.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Oversaw operations of Prime Cure Clinics, directing administrative and healthcare staff to optimise workflow.
- Oversaw facilities maintenance, keeping spaces functional, professional and compliant with standards.
Education
Certificate of Higher Education - Matric
Port Natal High School
Durban01-1992
Higher National Diploma - Management
Natal Technicon
Durban, KZNInhouse courses
Discovery Institute
Sandton, GPSkills
- Effective communication
- Provider network management
- Stakeholder engagement
- Project coordination and management
- Microsoft Excel
- Customer relationship management
- Effective communication
- Team leadership
- Operational support
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Accomplishments
- Annual Top Performer award 2012 received from Discovery Health
Timeline
National Network Manager
Day1 Health
10.2014 - Current
Key Account Manager, Health Professionals
Discovery Health
01.2006 - 09.2014
Area Manager
Prime Cure
01.1996 - 12.2005
Certificate of Higher Education - Matric
Port Natal High School
Higher National Diploma - Management
Natal Technicon
Inhouse courses
Discovery Institute