Keneilwe Sema
Pretoria
Summary
Results-driven professional with exceptional customer service skills and a proven ability to resolve inquiries efficiently, proficient in microsoft excel and highly collaborative, thriving in fast-paced environments, consistently exceeds service expectations, enhancing customer satisfaction, seeking opportunities to apply my education and experience while further developing my professional skills.
Overview
3
3
years of professional experience
Work History
Receptionist (Intern)
Bakers SA Limited
Centurion
09.2024 - 11.2024
- Managed front desk operations, answering and forwarding incoming calls
- Greeting, welcoming and directing guests to the appropriate person
- Receiving, sorting mail as well as preparing packages for delivery
- Ordering office supplies and maintaining stock levels
- Updating the boardroom calendar and scheduling meetings
- Carrying out administrative tasks such as making copies and scanning documents
- Supervising cleaners, security guards, and gardener to ensure they complete their duties effectively
- Requesting fuel for Bakers SA admin vehicles
- Arranging catering and executive transport along with any other arrangements as instructed
- Distributing stationery and consumables to employees as required
- Reaching out to suppliers to obtain quotations
- Requesting purchase orders from procurement department
Call Centre Agent
The Automobile Association of South Africa (AA)
Kyalami
02.2024 - 06.2024
- Handled high volumes of inbound and outbound calls, providing accurate information and resolving customer inquiries efficiently
- Maintained up-to-date and precise customer records in the CRM system
- Demonstrated excellent problem-solving skills by addressing customer complaints and providing effective solutions
- Collaborated with drivers to provide accurate ETAs and ensure timely roadside assistance
- Followed up with clients to ensure their needs were met and service expectations exceeded
Yes Youth Service Program
The Automobile Association of South Africa (AA)
Kyalami
01.2023 - 01.2024
- I participated in a one-year program where I worked remotely in the finance department (Memberships), with responsibilities that included creating and managing customer subscriptions and ensuring accurate fund allocation
- Ensuring that payments are allocated so that member's subscriptions remain active
- Processed debit order rejections and maintained financial records
- Collaborated with team members to improve customer satisfaction
KFC Sales Promoter
Envision Brands
Diepsloot
07.2021 - 08.2021
- Successfully attracted new customers and boosted sales through product promotions
- Enhanced customer experience by addressing queries and providing product information
- Contributed to the overall sales
Education
Bachelor of Commerce - Supply Chain and Operations Management
University of South Africa (UNISA)
07-2025
NQF 5 Higher Certificate - Economics and Management Sciences
University of South Africa (UNISA)
11.2021
Grade 12 - Matric
Elandspoort Hoerskool
12.2016
Skills
- Interpersonal and Communication Skills
- Phone etiquette
- Problem-Solving Skills
- Adaptability
- Team Collaboration
- Organisational skills
- Technical Proficiency: Microsoft programs, Word, Excel, Outlook, etc
- Ability to work in a fast-paced environment
- Exceptional customer service skills
- Time-management
Personal Information
Gender: Female
Physical Address: Lotus Gardens, 223 Peter Mokaba Street
Languages
- English, Fluent
- Sepedi, Fluent
- Afrikaans, Basics
References
- Suhaifa Khan
Bakers SA Limited: Brand Development Manager,
Suhaifak@bakerssalimited.com/ +27 83 800 4947
- Siyabonga Jwambi
The Automobile Association of South Africa (AA): Case Manager (ECC Department)
Siyabonga.Jwambi@aasa.co.za/ +27 84 963 0258
- Sello Ramaru
The Automobile Associations of South Africa (AA): Team Leader (ECC Department)
Sello.Ramaru@aasa.co.za/ +27 74 036 3108
- Ashandren Naidoo
The Automobile Association of South Africa (AA): Manager (Finance Department)
ANaidoo@AASA.CO.ZA/+27 72 663 8138
- Tshidiso Tsotetsi
The Automobile Association of South Africa (AA):Trainer (Finance Department) Tshidiso.Tsotetsi@AASA.CO.ZA/ +27 67 701 1373
- London Envision Brands: Manager
London@envisionbrand.co.za/ +27 73 236 4803
Timeline
Receptionist (Intern)
Bakers SA Limited
09.2024 - 11.2024
Call Centre Agent
The Automobile Association of South Africa (AA)
02.2024 - 06.2024
Yes Youth Service Program
The Automobile Association of South Africa (AA)
01.2023 - 01.2024
KFC Sales Promoter
Envision Brands
07.2021 - 08.2021
Bachelor of Commerce - Supply Chain and Operations Management
University of South Africa (UNISA)
NQF 5 Higher Certificate - Economics and Management Sciences
University of South Africa (UNISA)
Grade 12 - Matric
Elandspoort Hoerskool
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