Genesys – call routing, IVR, and customer engagement Avaya – telephony and contact centre management Five9 – cloud contact centre and outbound dialing Zendesk – customer support ticketing and CRM Salesforce
Kendall Turner
Senior Sales Agent
Cape Town,WC
Work Preference
Summary
Accomplished and versatile Sales Agent with nearly six years of experience consistently exceeding sales targets within KPI-driven environments. Brings over three years of Sales Team Leadership experience, successfully implementing pragmatic strategies to achieve and surpass sales objectives both as a leader and individual contributor. Confident, adaptable, and efficiency-focused, with a proven ability to build trust with colleagues and stakeholders. A dedicated, organised, and methodical professional with strong interpersonal skills, a collaborative mindset, and a strong commitment to continuous learning and professional development. Reliable and proactive, with a positive approach to new challenges and responsibilities. Willing to relocate: Anywhere
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Sales Development Representative
Delivery.com
10.2025 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Customer Service Agent
Sigma Connected
06.2025 - 09.2025
- Delivered high-quality customer service and collections support across two UK-based utility and telecoms campaigns.
- Customer Advisor on the Vodafone Pre-Pay Campaign, resolving billing, usage, and account-related queries while maintaining high customer satisfaction
- Early Collections Advisor on the Scottish Power Debt Campaign, managing outstanding balances and account closures
- Set up Direct Debits, negotiated payment arrangements, and amended tariffs in line with customer needs
- Handled sensitive financial conversations professionally while adhering to compliance and FCA guidelines
- Achieved consistent KPI performance across AHT, quality, and collections targets
- Systems: UI5, Halo, Scio, Hub, DAT / SAP
Call Centre Team Leader
Outworx Group
07.2024 - 03.2025
- Promoted to Team Leader on secondment while continuing to perform as a top-performing Advisor across multiple campaigns.
- Led and motivated a team to meet daily, weekly, and monthly KPIs
- Conducted pre-shift huddles, performance briefings, and motivational sessions
- Set and monitored KPA targets per agent, ensuring SLA compliance
- Delivered QA feedback, identified learning gaps, and implemented corrective coaching
- Planned and managed break schedules, attendance, and dial time
- Analysed daily reports and performance metrics, reporting directly to the Department Manager
Vetting Agent/Team Leader - Project Management
Deltec
05.2022 - 05.2024
- Led and supervised vetting teams to ensure compliance with organizational and regulatory standards.
- Conducted due diligence, background checks, and document verification for individuals and partners.
- Planned and managed vetting activities as projects, ensuring timely delivery and quality outcomes.
- Allocated workloads, monitored performance, and coached team members to meet KPIs.
- Identified, assessed, and escalated compliance risks and vetting discrepancies.
- Coordinated with internal teams and external stakeholders to align vetting requirements with project goals.
- Maintained accurate, confidential records and prepared progress and risk reports.
- Implemented quality assurance checks and improved vetting processes and SOPs.
Outbound Closer/ TL
Adequate Financial Solutions/ Credit Rescue
05.2021 - 10.2022
- Led a high-performing outbound sales and collections team within a debt review environment.
- Managed a team of 13-15 agents conducting cold calls from lead data
- Achieved a daily floor target of R12,500, with a personal weekly target of R7,500
- Spearheaded the launch of a new division: Mediation and Removal
- Recruited, trained, and onboarded new agents across multiple systems
- Managed time & attendance, HR-related matters, and performance reviews
- Implemented mentorship programmes to improve conversion and agent retention
- Ran daily incentives and provided detailed feedback to the Floor Manager
- Ensured SLA compliance and smooth operational delivery
- Systems: iDocs, Vicidial, DHS, Experian
Outbound Sales representative/TL
The Capital Group
02.2020 - 10.2021
- Specialised in high-volume outbound insurance sales within a fast-paced, target-driven environment.
- Sold long-term G4 insurance and specialised marine/yacht insurance products
- Built and managed a pipeline of 20–30 cold leads per week
- Achieved targets of 6-8 GAPs weekly (32–40 monthly)
- Promoted to Team Leader after 8 months
- Consistently generated R285,000+ in monthly revenue
- Worked independently to source leads, close deals, and maintain client relationships
- Systems: Vault, Aspire, Salesforce, HubSpot
Financial Sales Consultant- Short term & long term B1/B2 insurance
Old Mutual Financial Services
03.2017 - 12.2019
- Provided end-to-end financial solutions within a branch-based environment.
- Sold short- and long-term insurance products across multiple portfolios
- Managed BSP customers and group schemes
- Assisted with funeral claims, policy payouts, and beneficiary administration
- Upsold loans, banking products, and salary switches
- Delivered the 6-Step Sales Method (Retirement, Savings, Funeral, Education, Life Cover, Investments)
- Met weekly sales and NPS targets, reporting directly to Line Management
- Participated in door-to-door sales and targeted marketing events
Education
Finance (Diploma) -
Millpark
Rosebank, Western Cape05.2021
Matric (Grade 12) - undefined
Sibelius High school
Cape Town, Western Cape01.2016
Skills
Sales Training Senior Level
Idocs/ Vicidial
Team leadership and supervision
Due diligence and vetting procedures
Project planning and coordination
Risk assessment and compliance monitoring
Performance management and KPI tracking
Stakeholder communication and reporting
Attention to detail and analytical skills
Confidential data handling and ethics
Time management and deadline control
Certification
Marketing Course 2023
May 2023 to Present
Awards
Top Sales
April 2022, Sales Enthusiast Award- Notel
March 2022, TTch award
June 2020
Accomplishments
- Supervised team of 17 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Affiliations: N/A
Quote
It is never too late to be what you might have been.
George Eliot
Software
Languages
English
Bilingual or Proficient (C2)
Interests
Leadership development Process improvement and efficiency Community involvement
Timeline
Sales Development Representative
Delivery.com
10.2025 - Current
Customer Service Agent
Sigma Connected
06.2025 - 09.2025
Call Centre Team Leader
Outworx Group
07.2024 - 03.2025
Vetting Agent/Team Leader - Project Management
Deltec
05.2022 - 05.2024
Outbound Closer/ TL
Adequate Financial Solutions/ Credit Rescue
05.2021 - 10.2022
Outbound Sales representative/TL
The Capital Group
02.2020 - 10.2021
Financial Sales Consultant- Short term & long term B1/B2 insurance
Old Mutual Financial Services
03.2017 - 12.2019
Matric (Grade 12) - undefined
Sibelius High school
Finance (Diploma) -
Millpark