Kenalemang L. Matlhakwane

• To ensure compliance with approved policies, regulatory frameworks, MFMA and public service regulations while promoting transparency, accountability, and ethical conduct in the delivery of public services.
• Lead strategic, operational and contracts risk assessments across RSSC projects and programs.
• Ensure integration of risk management into Annual Performance Plans (APPs) and Medium-Term Expenditure Framework (MTEF) processes.
• Identify, assess, and mitigate organizational risks (financial, operational, reputational and contracts).
• Monitor and report on key risks affecting service delivery.
• Advise the G/H and Departmental heads on emerging risks.
• Conduct fraud risk assessments, particularly in procurement and revenue management.
• Monitor annual financial disclosures and conflict-of-interest declarations by employees.
• Coordinate responses to audit findings and implement corrective action plans.
• Provided strategic risk and governance reports to Audit and Risk Committee and Executive Management, enhancing oversight and accountability.
• Support clean audit objectives and improve audit outcomes.
• Monitor compliance with procurement and supply chain management policies.
• Strengthen internal controls across RSSC sections.
• Manage and build stakeholder relations.
• Perform internal process re-engineering exercises to enhance risk-based departmental performance.
• Ensuring performance of risk-based contract management
• Ensuring performance of risk-based legislative and policy compliance in the RSSC directorate
• Ensuring performance management-based compliance with the Service Level Agreements (SLA)
• Ensuring compliance with the signed Memorandum of Understanding (MoU) between RSSC and other stakeholders (City Power, Joburg Water, etc..) to enhance performance.
• Manage independent contractors in providing services such as debt collection contract
• Ensuring training and development of staff
• Directed cross-functional operations, aligning departmental priorities with organizational objectives.

• The primary objective of this position is to actively spearhead the implementation of the approved RSSC Revenue Turn-around Strategy by:
• Evaluated, monitored, and reported on performance of Revenue Strategy implementation plan to ensure effective execution.
• Ensuring alignment of the approved Revenue Strategy to the overall organizational business plan and objectives.
• Directing and managing all the operations related to the strategy implementation.
• Managed relationships with key stakeholders to ensure effective collaboration and communication. (Joburg Water, City Power, PikitUp, Property Branch, Development Planning, Billing Management, Credit Management, and Revenue Accounting
• Maintain close relationships with key stakeholders, to ensure alignment on financial bottom line
• Manage service providers for key deliverables in debt collection, billing enhancement
• Coordinated activities across all departments to streamline communication and enhance project execution. that account to the Group Head
• Manage quarterly performance on the City of Johannesburg Metro and facilitate EAP recommendations.
• Directed cross-functional operations, aligning departmental priorities with organizational strategy.

• To ensure effective management of departmental strategic and operational risks in Group Finance.
• Implement risk assessment processes and plans for Group Finance
• Performed comprehensive risk assessments to identify potential vulnerabilities.
• Facilitated strategic risk management initiatives to mitigate potential threats.
• Manage the implementation of the annual strategic risk register workshop within Group Finance.
• Assist in the identification of annual strategic risks.
• Prepare risk and compliance reports for presentation to the relevant stakeholders for feedback on the Directorate’s organization’s risk profile e.g., 30-day payment regulations.
• Conduct quarterly assessments on identified risks as approved and accepted by the Group Chief Financial Officer and monitor progress monthly
• Provided quarterly updates on risk management progress to Group Risk & Assurance Services (GRAS) and Group Risk Governance Committee
• Resolution and mitigation of risks in projects and contracts risk register
• Identified and monitored contract legitimacy to prevent unauthorized expenses. contract legitimacy (expired contracts)
• Ensure and monitor % Reduction in UIFW (Unauthorized, Irregular, Fruitless and Wasteful) expenditure
• Perform bi-monthly risk assessment in the departments with active contracts
• Monitoring and evaluation of resolution of both Internal Audit and Auditor General South Africa (AGSA) matters
• Continuous follow up on outstanding audit findings with the relevant departments Ensure that all the queries raised by the Auditor General are resolved

Continuously update both internal and external dashboard as and when there’s improvement To ensure improved financial, performance, and compliance environment within the City

• Development and monitoring of a Fraud Risk Register and Fraud awareness campaigns for Group Finance
• Development and monitoring of a Compliance Register for Group Finance Review of departmental policies and compliance thereof

• Developed and maintained stakeholder relationships with Large Power Users (LPU) and Large Water Users (LWU) customers to support strategic initiatives.
• Developed and implemented stakeholder engagement strategies for R & CRM to improve revenue collection.
• Assisted business units in consulting and engaging stakeholders on collections projects, addressing reputational risk management.
• Managed key stakeholder relationships to align service delivery with municipal account requirements.
• Actively participated in industry events and trade shows representing the company and fostering valuable network connections to drive future business opportunities.
• Reviewed service requests and routed queries to appropriate departments for prompt resolution.

• Managed reduction of debtor’s book and maximized revenue collection processes.
• Developed long-term strategy and policy for enhancing credit control and managing legal processes for rates and credit control by-laws.
• Ensure unit compliance with Local Government laws, by-laws, policies, and procedures. Manage debt collections and query resolution processes on VIP and Key Accounts Monitoring and evaluating compliance with internal processes and legislative requirements.
• Provide and manage compliance with financial risk management and controls
• Provided financial management and controls by establishing realistic budgets for sub-departments and ensuring adherence.
• Ensure that the integrity of the City’s corporate identity is maintained
• Directed daily operations, ensuring compliance with policies, procedures, and service standards.

• Manage and oversee achievement of departmental objectives through:
• Managed Debtors Book, achieving targeted collection rate
• Administered and implemented demand letters to facilitate timely collections
• Issuance of Clearances
• Management of logistics (pre-termination, disconnection and re-connection notices)
• Annual review and update of credit policy
• Oversaw Attorney Collections (Attcol) to ensure effective legal recovery processes
• Legal queries and issuing of letters of demand.
• Issue refunds on all qualifying accounts within 30 days.
• Managed contracts in accordance with approved supply chain management policies.
• Provided administrative support to City of Johannesburg Metropolitan Council
• Directed credit control workflows, ensuring timely debt recovery and strict compliance with municipal billing procedures.

• Oversaw compliance and governance within MOE operations.
• Business Governance (Performance Dimension):
• Performing an oversight (compliance) role by:
• Monitored MOE’s ethical practices, organizational integrity, safety, health, environment practices, and social and transformation issues.
• Assisting Municipal Entities with Business Strategy Alignment to the City
• Analyzed quarterly, end of term, and annual performance reports to assess organizational effectiveness
• Resolved audit queries from the Auditor General for the entities and monitored progress on all CAPEX projects for compliance with the IDP.
• Assisting the MOEs in realizing their return-on-investment assessment and analysis for the city as shareholders.
• Oversaw adherence to corporate governance standards.
• Ensure the establishment, development, and review of policies in respect of the appointment, retirement, and rotation of non-executive directors to the Boards of MOEs
• Assessing the effectiveness of the Board and other governance structures in the implementation of the business and service delivery imperatives of the MOE’s
• Assessed the cohesion and effectiveness of the Board and implemented corrective actions, including training and development.
• Ensured compliance with reporting requirements of laws, codes of good practice, and regulations for transparency and performance oversight
• Monitor and review the effectiveness of MOE’s enterprise-wide risk management
• Ensuring composite enterprise-wide reporting on all significant issues affecting the MOEs and by default the Shareholder
• Monitored ethical practices and compliance within MOEs.
• Ensuring that the interests of the city are protected
• Mitigated the risk of duplicated inefficiencies through cross-functional and cross-sectoral monitoring of risk registers and fraud awareness policies.
• Facilitated an ethics and fraud awareness program.
• Ensuring compliance with ethics, risk, and anti-fraud policies
• Reviewed the effectiveness of internal control processes within MOEs.

• Outlined key responsibilities
• Managing Credit Control and Client Services section, including the following:
• Planning, leading, and directing revenue collection, accurate billing, and customer service in order to ensure compliance with applicable legislation and council policies.
• Actively supported industry forums, which establish and promote the industry’s best practice (Section: 79 & Section: 80), Ward Councillors, Inner City Task Force, Mayoral Committee, etc.
• Prepared and presented comprehensive reports on debtors' payment status, debt recovery processes, and revenue forecasts to stakeholders.
• Evaluated and analyzed strengths, weaknesses, opportunities, and threats from operational activities, providing insights in detailed financial reports.
• Participating in opportunities to create awareness in communities on finance policies.
• Monitored compliance with risk management policies and council governance requirements.

• Bloemfontein (Central Reg): Legal Oversaw credit control operations to ensure compliance
• Department: Finance
• Managed credit control processes for Pretoria (Isando Reg), ensuring timely collections and compliance with legal standards.
• Managed customer accounts, ensuring timely collections and accurate allocation of incoming payments.
• Enhanced quality and currency of financial information by overseeing revenue collection systems.
• Managed outstanding balance amounts by evaluating reports and determining collection statuses.

• Bloemfontein - Revenue Accounting Officer (Debtors & Creditors)
• Department: Finance
• Processed creditor and debtor reconciliations, ensuring accurate ledger balances and timely query resolution.
• Processed supplier invoices and maintained accurate accounts payable records in SAP.
• Reconciled ledger accounts and resolved discrepancies to support month-end close.
• Verified payment documentation for compliance with financial controls and procurement policies.
• Prepared journal entries and updated accounting records with consistent accuracy.
• Monitored creditor balances and followed up on outstanding queries with internal stakeholders.
• Supported budgeting and forecasting activities through timely financial data preparation.
• Maintained audit-ready documentation to support internal and external financial reviews.
• Performed detailed financial analysis on business operations, supporting management decisions regarding resource allocation and profitability enhancements.