Kelvin Dendengure
Cape Town
Summary
Hospitality professional specialised in night audit and reception roles. Skilled in front office operations, cash management, and guest services, facilitating efficient check-in and check-out processes. Utilises hotel management systems, including Fidelio and Opera Cloud, to enhance operational performance. Committed to advancing within the hospitality industry to refine expertise in hotel management and guest relations.
Overview
16
16
years of professional experience
Work History
NIGHT AUDITOR
HOTEL ON STGEORGES
07.2016 - 04.2018
- Managed night shift operations by supervising staff and addressing guest concerns to maintain high levels of satisfaction.
- Reviewed in-house guest correspondence to verify accurate rates in the system prior to running night audit, ensuring billing integrity.
- Checked in late arrivals and assisted early check-out guests to ensure smooth transitions and enhance guest experience.
Night Receptionist
Aquarius Luxury Suites
Blouberg Strand, Cape Town
01.2012 - 01.2016
- Greeted and welcomed guests upon arrival, ensuring a positive first impression.
- Assisted guests in completing hotel registration cards and processed payments efficiently.
- Handled late bookings and answered phone enquiries, providing prompt and accurate information.
- Provided wake-up calls and concierge services to enhance guest experience.
- Management of cash float and end of day cash up.
- Auditing all the daily transactions credit card and cash reconciliation.
Reception Cashier/ Night Audit
Cresta Oasis Hotel
03.2002 - 08.2010
- Posted daily revenue to respective departments, received, receipted, and banked hotel's cash and cash equivalency to ensure accurate financial records.
- Checked in and out guests, directed approved debtors' balances to respective accounts to maintain accurate billing.
- Prepared weekly and monthly foreign currency reconciliation reports to ensure compliance and accuracy in financial reporting.
- Managed switchboard operations during operator absence.
Education
Diploma in Hotel Operations and Management -
British College of Professional Management
Kwayedza High School Skills
- Fidelio
- Opera Cloud
- Property management software
- Ms Excel
- Front office operations
- Computer Literacy
- Team collaboration
- Communication skills
- Hotelier
- Medallion
- Conflict/Issue documentation
- Report generation
- Room service coordination
- Front desk operations
Languages
English
Shona
Custom Section
- Customer Care
- Absolute Care Standards
Attributes
- Ability to work in a highly competitive environment with little or no supervision.
- Excellent social and interpersonal skills.
- Ability to work independently and as a team member.
- Flexibility in the working environment and ability to communicate.
References
- Shirley Dutoit, General Manager, Aquarius Luxury Suites, 0212008420, +27833105000
- Yolanda Prinsloo, General Manager, Hotel on St Georges, 0214190811, +27604536270
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
NIGHT AUDITOR
HOTEL ON STGEORGES
07.2016 - 04.2018
Night Receptionist
Aquarius Luxury Suites
01.2012 - 01.2016
Reception Cashier/ Night Audit
Cresta Oasis Hotel
03.2002 - 08.2010
Diploma in Hotel Operations and Management -
British College of Professional Management