KELVIN LONDIWE DUBE
FOOD & BEVERAGE SUPERVISOR
Johannesburg
Summary
Customer-focused professional with 4+ years of experience in high-volume service environments. Strong background in customer relations, problem resolution, team coordination, and operational support. Proven ability to deliver excellent service, handle customer concerns professionally, and work efficiently under pressure. Seeking to transition into a customer service–focused role where communication skills and service excellence can add value.
Experienced with overseeing food and beverage operations, ensuring high-quality service and customer satisfaction. Utilizes leadership skills to train and manage staff, enhancing productivity and morale. Strong understanding of maintaining efficient and profitable operations.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Food & Beverage Supervisor
Protea Hotel Balalaika
Johannesburg
04.2023 - Current
- Handled daily cash-ups and billing with 100% accuracy
- Supervise daily service operations while ensuring a high standard of customer service
- Act as the first point of contact for guest queries and complaints, resolving issues efficiently
- Handled daily cash-ups and billing with 100% accuracy
- Train and support staff on service standards and guest interaction
- Handle POS transactions, billing queries, discounts and cash reconciliation
- Work closely with upper management to improve service delivery and operational flow
- Enhanced guest satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Assisted with billing preparation for groups, events, and pre-booked menus
- Processed invoices for events and group bookings of up to 150 guests
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Addressed guest complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Head Bartender
Solo Sandton
Johannesburg
12.2021 - 03.2023
- Delivered consistent, high-quality service in a fast-paced, customer-facing environment
- Built positive relationships with guest to encourage repeat visits
- Managed customer requests, concerns, and service expectations professionally
- Supported sales through upselling and promotions
- Maintained accuracy in cash handling and order processing
- Assisted with training junior staff on service etiquette and guest engagement
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Increased guest satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Kept bar presentable and well-stocked to meet guest needs.
- Served high guest volumes during special events, nights, and weekends.
- Helped management plan and serve bar menu exceeding guest expectations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
NCV LEVEL 3 - Architectural And Building Sciences
04.2001 -
Skills
Customer service expertise
Complaint resolution
POS Systems (Micros & Symphony)
Cash Handling & Accuracy
Fine-dining expertise
Quality assurance
Staff leadership
Food safety compliance
Staff supervision
Customer service
Opening and closing procedures
Food and beverage service
Problem-solving aptitude
Teamwork and collaboration
Service training
Decision-making
Accomplishments
- Led customer service training initiatives that contributed to a 10% improvement in customer satisfaction, based on feedback and internal reviews
- Recognized for maintaining professionalism and service quality during peak business hours
Certification
Responsible Serving Certification – Diageo Bar Academy (2023)
Timeline
Food & Beverage Supervisor - Protea Hotel Balalaika
04.2023 - Current
Head Bartender - Solo Sandton
12.2021 - 03.2023
CENTRAL JOHANNESBURG COLLEGE - NCV LEVEL 3, Architectural And Building Sciences
04.2001 -
References
Available upon request.
STATEMENT OF RESULTS
- L3: DRAWING OFFICE PRACTICE
- EXAMINATION NUMBER: 0011026261088
- EXAMINATION CENTRE: JOHANNESBURG CAMPUS
- SUBJECTS: English First Additional Language L3, Engineering Graphics & Design L3, Life Skills and Computer Literacy L3, Architectural Graphics and Technology L3, Drawing Office Procedures and Techniques L3
- DATE: 2022-12-01