Kelso Louw
Bartending
Johannesburg
Summary
Dynamic and skilled hospitality professional with extensive experience in bartending, technical support, and food delivery. Trained through an international bartending course, I excel in crafting classic cocktails and delivering exceptional customer service at high-profile events. As a WhatsApp Technical Support Agent, I demonstrated strong problem-solving skills and effective communication, ensuring customer satisfaction while troubleshooting technical issues. My experience as a Food Delivery Driver further honed my time management and navigation skills, allowing me to provide timely and reliable service. I thrive in fast-paced environments and am committed to creating positive experiences for customers.
Overview
1
1
year of professional experience
Work History
Food Delivery Driver
The Valley Grill
Johannesburg
10.2024 - Current
- Delivered food orders promptly and efficiently to customers, ensuring timely and accurate service.
- Ensured the safe transportation of food items by following proper handling and delivery protocols.
- Communicated effectively with kitchen staff to coordinate order preparation and delivery times.
Bartender/Flair Bartender
Flair Bar
08.2024 - Current
- Completed an international bartending course, mastering classic cocktails, mixed drinks, and non-alcoholic beverages.
- Demonstrated a strong understanding of bartending principles and customer service etiquette.
- Provided bartending services at high-profile events, including: ~South African Thai Embassy functions
~DSTV Delicious Festival 2024
~Adopt-a-School Foundation events attended by notable guests, including the president.
- Managed mobile bar setups and breakdowns, ensuring a clean and organized workspace.
Technical Support Agent
Afrihost
03.2024 - 07.2024
- Provided timely and effective technical support to customers via WhatsApp, addressing a wide range of inquiries and issues.
- Assisted clients with troubleshooting connectivity problems, account management, and service-related questions.
- Maintained a high level of customer satisfaction by delivering prompt, friendly, and professional service.
- Participated in training sessions to improve technical skills and customer service techniques.
Education
High School Diploma -
Cedarwood College
Johannesburg, South Africa 04.2001 -
Skills
Mixology: Proficient in crafting classic and contemporary cocktails
Customer Service: Strong ability to engage with customers and ensure satisfaction
Time Management: Effectively multitasked during busy events to serve guests promptly
Technical Troubleshooting: Skilled in diagnosing and resolving technical issues remotely
Empathy: Demonstrated understanding of customer frustrations and provided supportive responses
Documentation: Accurately recorded customer interactions and issues for follow-up
Navigation Skills: Efficiently planned routes to ensure timely deliveries
Cash Handling: Managed transactions accurately and responsibly
Reliability: Consistently met delivery deadlines and maintained a punctual schedule
Timeline
Food Delivery Driver
The Valley Grill
10.2024 - Current
Bartender/Flair Bartender
Flair Bar
08.2024 - Current
Technical Support Agent
Afrihost
03.2024 - 07.2024
High School Diploma -
Cedarwood College
04.2001 -
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